Management Trainee - P&C UW (Team Lead)

Management Trainee - P&C UW (Team Lead)

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Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for
Inviting applications for the role Management Trainee, Property & Casualty Insurance!
In this role, you are expected to have good knowledge of underwriting support work for P&C Insurance clients.
. Manage teams and service level targets.
. Guide direct reports, comprised of associates and SMEs, span exp of 12-15 FTEs
. Monitor, analyze, and report on trends in the key performance drivers for team
. Leading weekly/monthly/quarterly discussions on operations with client stakeholders
. Understanding of risks faced by the function and the controls in place to manage and mitigate risks
. Ensuring clarity around priorities and goals for the entire functional area
. Ability to function effectively in a team environment exercising good judgment
. Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
. Guiding the talent identification and development processes for a function.
. Approving hiring and redeployment requests within his/her group
. Queue Management - Effectively managing and monitoring queue
. Performing Quality Audits and sharing detailed feedback for maintaining quality standards.
. Root Cause Analysis on escalations received
. Very good problem-solving skills & attention to detail.
. Ability to accurately interpret and compile information from a variety of sources and systems
. Ability to function effectively in a team environment exercising good judgment
. Ability to meet outlined and expected standards of timeliness and accuracy in completion of work
. Thoroughly review incoming requests and policy issuance information for completeness. Record and refer those that are outside the guidelines to the underwriting department for approval.
. Provide quality control and assembly for all types of policies and endorsements generated by the business unit.
. Ensure that turnaround time and quality of documents meets Company service standards
. Provide customer service to underwriters, operations staff across the country(s), and other functions within Travelers. Contact internal resources to research and resolve issues
. Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures, which increase the efficiency of the team.
. Manage own work in process and support team efforts to ensure that individual, team, and office goals are met of performing quality audits
. Should be responsible for weekly/monthly reporting to both internal management and client stakeholders
Qualifications we seek in you!
Minimum qualifications
. Any Graduate
. Relevant experience in Underwriting support function for P&C Insurance Industry (Intake Claims)
. People span exp of 7+ FTEs
. Communication - Good Written and spoken Communication Skills
. Excel Skills - Intermediate
. MS Word- Intermediate
Preferred qualifications
. Preferred Certification: AINS, IIA, CIP, CPCU
. Onsite transition experience.
. Green Belt certification
. React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving
. Excellent processing skills and a positive, ‘can do' attitude.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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