M365 Operations Engineer

M365 Operations Engineer

TransUnion
Not Specified
Not Specified

Job Description



What We'll Bring:What we'll bring:
. A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
. Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
. Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
. Opportunity to aid in the selection, design, and enablement of next generation digital workplace technologies

The Opportunity:
This role will be focused on all the operations aspects of our M365 collaboration environment. You must possess a unique blend of technical, customer service, and out-of-the-box problem solving skills. Prior experience in deployment and providing specialized technical support for Microsoft Office 365/Exchange/Teams, Active Directory and other systems that support the management, delivery, and security within the enterprise is required.
What You'll Bring:
Requirements:
  • Administer and monitor M365 Cloud Environment
  • Assist with Implementation of changes to M365 suites of services
  • Manage routine service request queues and user support issues and serve as a tier 2/3 escalation point, to investigate incidents and improve
  • Utilize technical knowledge and discretion to rapidly determine an appropriate course of recovery action when an incident and/or problem occurs.
  • Support Exchange Online project planning and activities
  • Email Spam filtering and Email DLP
  • Create Knowledge Base articles as required for internal team and Global Service Desk use
  • Support project teams during the implementation of new/existing service design and transition phases - including M&A integration
  • Participate in service validation for other infrastructure changes that may impact M365 or on premise collaboration services
  • This position involves On-Call support for after-hours escalations and planned project work as needed.
  • Experience with PowerShell - executing, modifying, creating scripts
  • Excellent verbal and written communication skills

Preferred requirements:
  • Experience in global support role with strong customer service acumen emphasizing end-user satisfaction
  • Experience supporting Proofpoint email hygiene service
  • Experience managing/maintaining on premise M365 equivalents in hybrid mode - primarily email
  • Experience with BitTitan migration tools for M&A integration

Impact You'll Make:
Impact you'll make:
  • Enhance technical support capabilities related to M365 services
  • Improve metrics related to ticket closure and end-user support satisfaction
  • Ideate areas for support improvements or automation

TransUnion Job TitleSr Analyst, Enterprise Applications and Programming

Job Details

Employment Types:

Function:

IT

About TransUnion

View TransUnion's Job Applicant Privacy NoticeTransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data our data fusion methodology that helps us link, match and tap into the awesome combined power of that data and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®-it's our purpose, and what drives us every day.

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