"Liberate CRM"

"Liberate CRM"

Future Focus Infotech Private Limited
Bengaluru / Bangalore Chennai
8 - 12 Years
Not Specified

Job Description

JD :
• Act as point-of-contact by providing technical support to Liberate CRM
• Ability to perform order tracking and smoke testing activities
• Generate reports on need basis
• Checking the performance of the Liberate application
• Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
• Handles email queries and responds in a timely-manner
• Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
• Attempts to provide resolutions on the first interaction with customers
• Handles multiple cases at the same time with varying degrees of severity
• Effectively communicates procedural and technical issues to internal and external customers/stakeholders
• Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
• Assesses the need to engage or escalate to the required resources to handle complex issues/situations
• Engages with internal teams to prioritize customer requests
• Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
• Excellent oral and written communication
• Willingness to work in rotational shifts in 24x7 environment

Future Focus Infotech (FFI) is an established IT solutions provider since 1997 offering innovative IT staffing solutions and services. Built over 20 years, FFI has a 3000+ strong team working across all major business domains & technologies. FFI today operates across 9 major cities in India apart from the overseas operations (USA & Middle East).

Our Mission-We create relationships that last

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