Leading MNC hiring For the role of Desktop Support Engineer For Mumbai

Leading MNC hiring For the role of Desktop Support Engineer For Mumbai

2COMS Consulting Private Limited
1 - 2 Years
90000 - 150000 INR

Job Description

Greetings from 2COMS Consulting Pvt. Ltd.
Hiring for the role of Desktop Support Engineer for Mumbai location.
Location: Chakala/Sunhouse
Eligibility criteria:
Must be a graduate
Minimum 50% throughout the educational qualification
No gap should be there in education and job
Education should be done from regular college, distance education or open school will not be preferred,
Excellent communication skills for international support
6 months to 1 year experience required
Good communication on phone as well as email.
Technical knowledge should be good
Should be comfortable to work in night shift.

Job Role:
First level hardware support - Diagnosing the problem and getting the same resolved through respective vendors, as per the severity level assigned to it.
Support on desktop OS and other proprietary applications and software. (Remotely /On site)
Support for mail client on the End user system & mobile device.
Resolving end user printer configuration problems.
Escalate problems to vendors, follow-up and monitor SLA
Change Management - Performing Install, Move, Add or Change (IMAC) at the client level.
Anti-Virus Control on desktops and laptops.
Resource is responsible to troubleshoot the desktop/laptop related problems and escalate to vendor wherever necessary. Record / Track such escalated calls and monitor SLA till closure.
Coordinate for all Video conferencing requirements and first level basic support on VC equipment's and managing the end to end VC support till VC completion except Hardware issues, Escalate Hardware issues to vendor and coordinate for closure.
Specialized L1 & L2 support team for handling Mobile devices management (IPad/iPhone/Android) for all the users.
Tools shall be used by Helpdesk Team for Remote Diagnostics (and eventually remote problem resolution) of User PC's.
Responsible for ensuring compliance to the technology controls laid out by Risk and Information Security Organization eg. Backup tool, encryption tool, DLP tool , PAM ( privileged access management), SAM (Software asset management) tools.
Hardware problem Identification and coordination with hardware vendor needs to be done by FMS however replacement of faulty part will be done by OEM.
Salary: 15k to 15.5k CTC
Inhand: 11k to 12k
Shift: Night
One way cab facility will be provided
No contract or bond
No registration charges
Interested candidates can send their resumes on [HIDDEN TEXT] or can call at 7008997913
Thanks & Regards
Saswati Mishra
HR Recruiter

2Coms Consulting Pvt Ltd.

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