Lead, Relationship Mgmt

Lead, Relationship Mgmt

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Achieve MOM Business targets as per Performance scorecard.

  • Customer Experience, Portfolio & Risk Management (50%)


  • Achieve the MoM Business targets (NTB, NSR, FX, Trade & Renewals for ETB clients) as per the Performance scorecard.

  • Ensure that all new client on boarding is done in adherence to the parameters which are released by the products Team.

  • Optimise Cross-sell.

  • Balanced performance across products

  • Attending to CEMs leads


  • Quality monitoring of portfolio

  • Deferral & Credit mate Covenants

  • Pending and overdue Documents,

  • Insurance property & Stock

  • Stock Audit > INR 50 Mio.

  • Stock & Book Debt statement > 50 mio

  • Astar- AR3,AR4,AR5

  • NPA reporting

  • Excess & Past due Managements,

  • OPAC churn & utilization

People and Talent

  • Achieve MOM Business targets as per Performance scorecard.

Risk Management

  • Follow all policies and procedures that are laid down by the Bank/Business and ensure that there are no operating losses/ Frauds.

  • Ensure accurate and timely processing of customer instructions

  • Complete all customer service keeping in mind the ML and KYC norms


  • Improvement in Straight to bank penetration

  • Improvement in client retention.

  • Completion of all RFI Alerts and DRR alerts as per timeline set.

  • Certifications completed as per AMFI and IRDA.

  • No overdue E- learnings.

  • No non-compliance on FCRMP, ABC, AML & CDD standards.

  • No complaints from customers due to lapse from the Bank&rsquos side

  • NIL instances for Fraud Risk Management (FRM).

  • Complaints /sales errors/cancellations completed within the benchmark as required.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the [INDIA /Business banking to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] *

Our Ideal Candidate

  • Prefer Graduate and PG with MBA or CA but can consider candidate with good experience in BWC.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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