Lead – Network Security

Lead – Network Security

Chennai
5-6 years
Not Specified

Job Description


Job Title: Lead – Network Security
Job Location: Ambit IT Park, Chennai
Years of experience: 5+ years experience
Technical skills:
  • Hands-on troubleshooting experience in any Firewall.
  • In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
  • Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump, etc.
  • Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
  • Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
  • Basic understanding of bridging and switching concepts.

Desired Profile:
  • 5+ years of experience
  • 1-2 years experience managing Enterprise technical support in a TAC environment
  • Ability to manage Client relationship management
  • Team/people management
  • Proven track record in Resource Management (Roistering / Scheduling / Case Management), Metrics Management, Goal setting (KRA)
  • Conduct Reviews

Roles and Responsibilities:
  • Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
  • Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
  • Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
  • Focus on CSAT Targets
  • Manage team’s KRA goals and target achievement.
  • Take ownership of cases political or technical, keeping track & following up on escalated cases.
  • Ensure progress of cases through backlog review.
  • Notify/discuss with the manager on cases that require technical assistance or which need to be managed politically.
  • Identify Knowledge base availability & create/publish new Knowledge Base Articles.
  • Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
  • To train engineers on topics that are identified by the escalation leads.

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