L2 Engineer

L2 Engineer

Octel Networks Private Limited
3 - 5 Years
Not Specified

Job Description

L2 Engineer
Job Description:

  • As a network engineer, will be accountable for network related meetings and L1 teams.
  • Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.
  • Provide accurate, timely diagnosis & rectification of users network faults.
  • Resolve or escalate incidents/problems/SR per established procedures.
  • Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards.
  • Work within a bank environment for Change and Incident management.
  • Working on incidents raised by alerts/service desk/end user.
  • Working on service fulfilment request through service catalogue.
  • Performing Network L2 activities like end-to-end network troubleshooting, handling the critical devices backup, network devices hardening audit, etc.,
  • Handling incidents from L1 team, troubleshooting it and if required escalate it to next level.
  • Handling incidents/SR related to LAN/WAN/IP Phones from around the organization.
  • Work along with onsite network engineers to perform any Layer 1 troubleshooting.
  • Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with minimal production impact.
  • Prepare network report for the daily/weekly/monthly management meeting.
  • Raising Emergency change and implementing the changes after necessary approvals.

Octel Networks Pvt Ltd is a Multi National Group of Companies, strategically located across various countries with head quarters in Bangalore, India. Our presence in Bangalore, Chennai, Mumbai, Kolkata, Singapore, Hong Kong, North America, UK, Europe and Australia, enables us to meticulously plan and execute procurement, deliveries with shortest lead time.

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