Junior / Senior technical support engineer/assocaite experienced in the Banking Domain.

Junior / Senior technical support engineer/assocaite experienced in the Banking Domain.

Symphony Technoventures Private Limited
Mumbai Mumbai City Navi Mumbai Thane
5 - 6 Years
Not Specified

Job Description

• Experience in Application / Production support.
• Good Technical Expertise.
• Knowhow of AEPS,NEFT,IMPS ,MATM,CNP Transactions.
• Good Exposure to SQL environment.
• The support engineer should atleast have 2-4 years of solid experience for Junior support post and 5+ years for Senior Support positions.
• A support engineer should be able to communicate well with the clients.

• A support engineer should inspire his team to work well to reach end goals.
• Ability to use a wide variety of open source technologies and tools.
• A support engineer should inspire his team to work well to reach end goals.
• Ability to use a wide variety of open source technologies and tools.
• Identify root causes of technical issues in production and out of box failures. Design and develop solutions to fix identified problems.
• Incident Management.
• Provide L1 and L2 support.
• Ongoing review of existing functionalities to ensure end to end process are functioning adequately.
• Assign with installation patches, change and problem management where ever required.
• Facilitate implementations into production environment.
• System Health Checks.
• Configuration management Services
• Implement appropriate procedures in line with the requirements and processes.
• Provide necessary inputs to the Support lead/manager for preparation of Daily, Weekly and monthly status report.
• Performing daily batch jobs, maintenance activity and monitoring.
• Technical assistance for couch base.
• Provide necessary knowledge transfer sessions to the Team.

Symphony/d-insights, a Software and ITES company primarily offers Software Development , Software Management/Maintenance , Managed Processes, Software Consultancy, Products and Project Management to its clients and partners as part of its packagebased solutions approach. Starting its formal operations in the year 2005 and based in Worli, Mumbai, Symphony Solutions, now known as Symphony Technoventures Pvt. Ltd. , has been in the field of IT since 2001. At Symphony, we cater to a large number of verticals in both the IT & ITES. With prime focus on services, we also maintain our own software product offerings.

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