Jr. Customer Service Executive - Telecom Network Operations and Maintenance

Jr. Customer Service Executive - Telecom Network Operations and Maintenance

Tata Group
Chennai India
0-2 years
Not Specified

Job Description


Job Family Descriptor
Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region. Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments. Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments.
Broad outline of the Role
Is able to apply broad knowledge of one area within Telecom Network Operations and Maintenance or advanced knowledge of specific professional/operational practices. Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives. Works under direct supervision No prior work related experience required Education: Graduate in any discipline Experience: 0-2 years experience
Job Description
Scope Of Work:
Network performance Management takes end-to-end responsibility for operations and network KPIs Reporting and analysis and supporting for automation of generation and validation.
  • Comparing and checking threshold and graphical trend analysis for KPI degradation
  • Experience on developing scripts/macros/codes for automation and Reporting (VBA, SQL, PL/SQL, .NET, BO) of reports and to remove manual intervention.
  • Preferably hands on experience on multivendor Reporting & tools.
  • Designing templates/queries to fetch raw data from oss as required
  • Good knowledge in network performance KPIs of of 2G, 3G & 4G technologies (GSM, UMTS, HSPA) for multivendor as well as Transmission network elements
  • Excellent Knowledge of RF KPIs, MSS KPIs, MAPA, TRAI/ DoT Reports.
  • Generation/Validation of reports to ensure within SLA delivery 100% accuracy
  • Responsible for Day to Day Deliveries of Performance Reports & lead day-to-day network performance issues/discussions with the customer/ concerned team
  • Audit experience of all formulas related to RF/CS-PS/MPBN, core KPIs.
  • Good knowledge of network elements measurements, counters and formulas related to network performance KPIs for E///, Huawei, ZTE, Nokia for 2G/3G/4G/5G
  • Support on case-handling-process-adherence, SLAs tracking, KPIs management/improvement, case-escalations, corrective-actions implementations, tools trainings/issues, knowledge-management & cost-tracking for respective GDMs.
  • Support PM in operational management of the customer SLA fulfilment.
  • Prioritization of cases based on customer requirement.
  • Supports, Network Planning & Optimization, Network acceptance through reporting and analysis
  • Special event and pre-post KPI analysis with basic NPO knowledge in KPI degradation drill down
    Skills:
  • Good communications and interpersonal skills, readiness to work in a dynamic and international environment as well as teamwork capability are all required skills.
  • Self-motivated, Goal Oriented, Proactive and able to execute multi-task independently in a team environment
  • Ability to deliver excellent results under pressure, Excellent communication and presentation skills &Awareness of responsibility.
  • Shares information/knowledge across functions, processes and units.
  • Supports his/her team members in their tasks regarding performance practices, process and tools.
  • Good knowledge in following IT skills: Microsoft Access, EXCEL, MACRO, VBA, .NET. Database: Oracle-11G & 9i, MYSQL, and MS-Access. Languages: SQL, PLSQL, T-SQL, VBA, VB.NET
  • Good knowledge on performance management tools (E/// BO, ENIQ, M2000, Net numen, NetAct)
  • Willing to work in dynamic hours of working (including 24x7 & night shift)
    Location : Chennai
    Experience : 1 - 3 Years
    Shift : Roational Shifts

    Knowledge / Skills
    Communication Skills
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