Journal Manager - 0422-CH-88

Journal Manager - 0422-CH-88

Academic Press Elsevier
Not Specified
Not Specified

Job Description



To manage the end-to-end operational process of journal publication. To delight authors and reviewers on a journal portfolio, optimising basic journal system configurations and workflows to maximise customer satisfaction. To build and maintain excellent relationships with journal editors and internal contacts. To ensure that journals operate efficiently, and to the right quality and publication speed standards.
Customer Journey Management
Understand author and reviewer journeys on journal portfolio
Monitor and understand journal trends, bottlenecks and anomalies in Researcher Support work and outsourced production work
Troubleshoot problems relating to the publication of articles
Deliver a high standard of support and customer service to Researchers to maximise their satisfaction and minimize their effort in the publication journey
Develop strong relationships with Editors, Publishers, Societies and Researchers
Workflow Optimisation
Identify opportunities to streamline workflows to drive speed and efficiency, and optimise quality
Oversee basic optimisation of journal configuration and workflows
Content Delivery
Plan issue publication schedules and ensure articles and issues are published accordingly, flexing to support Jnl Ops content growth and issue realisation targets when required
Monitor and understand journal performance in content delivery and quality
Support initiatives to drive content growth and publication speed
Engagement and Self-Development
Build good relationships with the team of Journal Managers and Journal Administrators, and the wider team environment of Suppliers, Supplier Ops, APS, Researcher Support and other regular journal contacts
Work collaboratively and conscientiously, and take a positive and constructive approach to feedback and conflict
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Elsevier is a global information analytics business that helps institutions and professionals advance healthcare, open science and improve performance for the benefit of humanity.We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, 38,000 e-book titles and many iconic reference works, including Gray's Anatomy. Elsevier is part of RELX Group. With a wide range of technology jobs, commercial and business jobs, and graduate jobs, there is a part for everyone to play. We need talented people to help us inspire ground-breaking research. Be curious. Be challenged. Be involved. Discover Elsevier. Join us. elsevier.com/about/careers

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