Job Opening for Customer Success Head

Job Opening for Customer Success Head

Team Ace HR LLP
Mumbai Mumbai City
12 - 15 Years
Not Specified

Job Description

An opportunity in a leading IT Company
Position - Customer Success Head
Location - Mumbai
Work Experience - 12-15 Years in Managing Projects and Customer Service
NoticePeriod - Immediate candidates preferred
Preferred Industry - Travel (B2B) and / or Travel Technology
Key Skill:

  • Team Player
  • Relationship Management
  • Excellent Oral and Written Communication
  • Presentation Skills
  • Defining and Implementing SOPs
  • Project Management Capabilities
  • Multi Tasking Capabilities
  • Problem Solving Skills
  • Creative and Out of Box Thinking
  • Can Write Use Cases and Define Client Requirements from Business Point of View
  • Some Amount of Technical and Application Understanding in Travel Ecommerce
  • Able to work independently and under pressure

Job Description
  • Managing Clients across Markets in terms of Delivery and Operational Issues
  • Defining, Implementation and Managing SOP for the Client Acquisition Process, Client On Boarding Process
  • Managing Client SLAs
  • Client Reviews
  • Define Client Requirements from Business Point of view for the Product and Development team
  • Client Roll Outs
  • Client User Training
  • Client Presentations
  • ORM – Online Reputation Management
  • MIS
  • Product Enhancements basis client requirement across all Markets
  • Work closely with the Delivery and Product team and the sales Team for ensuring client success
  • Mapping and Implementation of Client Requirements as per the Timelines agreed
  • Manage Client Collections and O/S with the Finance team

Interested Candidates may apply with updated / latest Resume, Total Experience, Current CTC, Expected CTC, Notice Period.
Email - [HIDDEN TEXT] / Email Subject - Job Opening for
WhatsApp - +91-8657418510. Mobile - Mr. Neeraj @ +91-9892875249

We are a team of experienced Management Professional with over 100 person years of rich experience. We have been in business since 2015 and work as extended partners for MNC’s, Corporates, mid-tier organizations and startups; spread across various domains/industries.

For more details please visit our web page

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