JC Senior Digital Repair Specialist C

JC Senior Digital Repair Specialist C

Reliance Jio Infocomm Limited
0-4 years
Not Specified

Job Description


Job Description :

  • Job Responsibilities :

    1. Interact with customers on handset related issues
    2. Troubleshoot handset defects
    3. Handle handset related queries
    4. Record job entry in Customer Relationship Management portal
    5. Upgrade software of handsets
    6. Assemble / dismantle smartphones (unibody/duobody)
    7. Repair handsets by changing screen, speaker, mic, camera etc
    8. Repair handsets by PCB swap, charging connecter replacement etc
    9. Deposit of cash collected through service
    10. Verify handsets for exchange
  • Skills & Competencies :

    1. Customer Focus
    2. Communication skills
    3. Problem Solving skills
    4. Handset repair skills
    5. Knowledge of spares operations
    6. Knowledge of CRM Systems

Job Details

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Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles. Currently, Jio currently offers 4G and 4G+ service, however it is working to offer 5G and 6G as well.
Jio soft launched on 27 December 2015 with a beta for partners and employees, and became publicly available on 5 September 2016. It is the largest mobile network operator in India and the third largest mobile network operator in the world with over 42.62 crore (426.2 million) subscribers.

Job Source : careers.jio.com

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