JC Home Connect Master Supervisor A & B

JC Home Connect Master Supervisor A & B

Reliance Jio Infocomm Limited
Not Specified
Not Specified

Job Description

Job Description :
  • Job Responsibilities :
    1. Drive home connect and care operations in the assigned territory
    2. Source and train technicians by teeing up with target colleges
    3. Conduct classroom and on the job trainings for technicians
    4. Mentor and guide technicians to enhance productivity
    5. Ensure zero defect execution of home connect activity
    6. Drive home connect installation and fault repair related SLA
    7. Ensure customer satisfaction
    8. Ensure adherence to processes as per company defined SLAs
  • Skills & Competencies :
    1. Product service knowledge
    2. Knowledge of IT tools usage
    3. Speak local language
    4. Planning and organizing skills
    5. Team Management Skills
    6. Execution excellence
    7. Communication skills
    8. Coaching skills
    9. Customer focus

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