JC Enterprise SD&A Engineer

JC Enterprise SD&A Engineer

Reliance Jio Infocomm Limited
Delhi
Not Specified
Not Specified

Job Description


Job Description :
  • Job Responsibilities :
    1. Enterprise field Service Delivery ownership and customer side device
    Deployment (hardware and services) for delivering Enterprise services
    within SLA
    2. Ownership of field L2 survey, Service delivery, customer material and
    resources required
    3. Plan & ensure all the necessary orders, teams & tools availability
    for Installation and commissioning.
    4. Lead and document a smooth implementation, Share the progress report
    to all concern stakeholders.
    5. I&C of the enterprise service delivery of Data / Voice links as per
    business requirement or customer order / Solutions agreed.
    6. Handover to Operations post acceptance test procedure clearance with
    the customer after an end to end testing (as per ATP Document).
    7. Daily activity monitoring and interaction with vendor partner teams
    for daily and weekly targets achievements.
    8. Implementation and recording of the inventory details in the OSS
    process / systems.
    9. Overall service delivery and deployment field activities monitoring &
    tracking including
    Coordination with the Deployment, IP team for the successful completion
    of the installation and commissioning of the Demarc (L2 Switch) and CPE
    as per need
    10. Daily activity monitoring and interaction with vendor partner teams
    for daily and weekly targets achievements. Also Identifying gaps against
    various milestones to improve efficiency of teams. Facilitating field
    teams with all the necessary process and material support. Material
    Forecasting ( CPE / L2 Switch ), short shipments & relevant mitigation
    plan. Preparation of reports for weekly reviews.
  • Skills & Competencies :
    A. Core RIL Competencies:
    i) Customer Focus
    ii) Communication
    iii) Managing Ambiguity
    iv) Detail Orientation
    v) Entrepreneurial Mindset
    B. Business / Function-specific Competencies (Technical /Functional):
    i) Project Management
    ii) Telcom Network solution for enterprise customers

Job Details

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Industry:

Function:

IT

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