Java Unix Support Engineer

Java Unix Support Engineer

FIS Global Business Solutions India Private Limited
Not Specified
Not Specified

Job Description


Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Computer Science
Travel Percentage : 0%
GENERAL DUTIES & RESPONSIBILITIES
Provides technical support activities for a software production processing environment.
Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
Detects, diagnoses and reports related problems.
Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
Creates and maintains complete documentation relative to the support of application software.
Provides twenty-four hour support for applications and supporting software.
Provides consultation to internal users with regard to software capabilities and use.
Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
Assists development teams in requirements definition, system design and delivery of projects.
Verifies technical specifications for development projects.
Acts as project liaison/Services Delivery advocate on projects.
Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
Conducts production support validations/certifications and accepts turnover from development.
Provides standardized operational reporting metrics to business as well as information technology management.
Monitors and maintains product availability, capacity and performance for products based on defined service level.
Provides support to the application security functionality and related administrative and audit services.
Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Associate\u2019s degree or Bachelor\u2019s degree or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
Requires a working knowledge of applications and utilities used by supported products
Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
Ability to demonstrate interpersonal and teambuilding skills and manage conflict
Ability to understand and apply concepts
Ability to analyze and solve problems using learned techniques and tools including escalation practices
Skilled use of Microsoft Office package and related software applications is required
Team skills, including the ability to establish and maintain effective working relationships
General business skills, industry knowledge, financial management and planning skills
Strong analytical, statistical and problem solving skills
Ability to utilize judgment in decision making process and decisions related to job tasks
Strong organizational skills and ability to handle multiple tasks and meet deadlines
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
FIS JOB LEVEL DESCRIPTION
Career professional role requiring high skill with extensive proficiency. Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross-training to others. Effectively communicates with all levels of technical and non-technical personnel. Consults with senior peers on moderate to complex processes to learn through experience. Typically requires five to seven years of experience in service delivery or related discipline.
Technical Skills
Must Have:
Expertise knowledge in Angular 2 or 4, TypeScript, JavaScript, Material Design, Observables(RxJS)
Hadoop and ELK stack too
Java 1.8, Unix, Restful, Application Support
JSP, XML, JSON, knowledge on Web Services, Big data concepts and Hadoop tools (HIVE, Zookeeper Kibana.)
Very good knowledge in HTML5, Flexbox, SCSS/CSS, Node JS & NPM, JSON
Worked in one or more full-fledged Agile Methodology project, participated in multiple Sprints and be aware of complete Agile Process.
Hands on experience in GIT, JIRA, REST
Desirables
Hands on experience in Java (JDK8+)/J2EE application development.
Security Vulnerability related coding practices is a plus
Experience with SOAP, XML, JBOSS Server
Experience with web security and caching.
Experience with OAuth2, OpenIDConnect and JWT
Skills Must Have
- Working Experience in Production support
- knowledge in JAVA/J2EE, Web Services, Spring, Angular, JSP, Servlets, jquery / javascript,
- Web technologies (Html / CSS), xmlJS
- Application Servers \u2013 JBOSS
- Web Server \u2013 Apache Tomcat
- Tools \u2013 Eclipse, Putty, ANT
- SQL - Oracle
- Good Knowledge in Unix commands
- Good knowledge in Unix Shell Scripting
- Good Knowledge in web server/app server architecture
- Provide support to Java/J2EE applications.
- Application Change assessment and validation during change windows
- Analyze Application logs, troubleshoot issues, determine action and ensure Application Environments work smoothly
- Create support documentation to reduce mean time to resolve
- Support to Incident, Problem, Change and Request Tickets
- Build tools necessary to simplify support and improve Application Environment
- Provide support to ensure Quality and Stable Environments to our clients
- Flexibility to work in rotational shifts and weekends
- Exposure to SSL Certificates
- Ability to work independently and with a team.
- Ability to work in Shifts
Desired Competencies
- ITIL Certification
- Java Certification
- Team Player with good interpersonal skills
- Good Communication skills
- Good Analytical and Problem Solving skills
- Operations Support and Monitoring
- Production / Technical Support
- Experience in Production / Technical / Operations Support
- Lead By Example
- Sense of urgency for customer requests
- Ability to lead a team of Production support professionals to meet customer SLAs
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Job Details

Employment Types:

Industry:

ITES / BPO

Function:

IT

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