ITIL (V3) Service Operation

ITIL (V3) Service Operation

Oloop Technology Solutions Private Limited
Mumbai India
6 - 10 Years
Not Specified

Job Description


Job Description :
Overview
Hi Team,
Please start working on below requirement.
Mode of Hiring : C2H/Fulltime
Location: Mumbai
Client: Capgemini
Notice period : Immediate -30 Days
S.No
Client Name
Skill
Experience Range
No of positions
Job Location
1
Capgemini
ITIL (V3) Service Operation
C1
1
Mumbai
Key Skills to look – ITIL v3 Process + Service Operation
ITIL v3 Process Includes
service strategy
service design
service transition
service operations
continual service improvement
service operation Includes
event management
incident management
request fulfillment
problem management
access management
For self-understanding
what is ITIL Service Operation
The objective ofITIL Service Operationis to make sure that ITservicesare delivered effectively and efficiently. TheService Operationlifecycle stage includes the fulfilling of user requests, resolvingservicefailures, fixing problems, as well as carrying out routineoperationaltasks.
What are the ITIL v3 processes
ITIL v3has 26processeswhich have been segregated into fiveprocessareas service strategy, service design, service transition, service operations, continual service improvement.Processis a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer.
What are the processes within service operation
Service operation includes the following processes:event management,incident management,request fulfillment, problem management, and access management. Service operation also includes the following functions: service desk, technical management, IT operations management, and application management.

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