IT Support Engineer I

IT Support Engineer I

Amazon
Kolkata
3 - 5 Years
Not Specified

Job Description


Job Description :
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center.
IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.
Responsibilities include, but are not limited to:
· Manage and resolve customer IT issues and queries and drive them to closure.
· Drive IT projects and initiatives.
· Be responsible to drive and maintain IT KPIs / metrics like SLAs etc.
· Support, train, guide and manage activities of junior engineers in the team.
· Support IT managers to drive projects and activities as directed.
· All IT Support Engineers positions might be on a rotation shift schedule between days and nights.
· The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.
· Ensure all safety procedures are adhered to while performing work
This position reports directly to the IT manager for the Fullfillment sites.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet.
Basic Qualifications :
· Bachelor’s degree or equivalent.
· Strong Networking Skills, with experience in supporting Network Infrastructure.
· Experience in supporting end-user hardware equipment like Desktop, laptops, Printers and scanners.
· Experience in supporting Windows operating system and Client software like MS Office, VPN etc.
· Advanced Linux systems administration skills
· Good Understanding of basic computer hardware concepts and terminologies.
· Possess Scripting skills or have desire to learn them; specifically Python, Powershell or bash.
· Knowledgeable in ITIL concepts like Incident management,Problem management, change management and continous service improvement. Strong understanding of support - tickets, monitoring, processes and metrics.
· Troubleshoot difficult problems spanning multiple systems without SOPs.
· Apply theoretical knowledge and troubleshooting techniques to provide solutions to our customer's needs
· Assist root cause analysis of critical issues and problems.
· Excellent written and verbal communication skills. Comfortable communicating in person and via phone/e-mail with peers, management, contractors and vendors.
· Ability to explain complex IT concepts in simple terms.
· Ability to manage and drive high priority projects independently with limited supervision.
· Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.
· Ability to travel up to 50-60%
Preferred Qualifications :
· 3-5 years of experience in IT support.
· Certification - Cisco CCNA , CCNP , MCSE or MCITP, Redhat or Linux+, A+ ,Juniper-JUNOS.
· ITIL Certification.
· Experience troubleshooting thin clients , Zebra Printers and portable handheld terminals / Barcode scanners.
· Experience in supporting switches, Wi-fi,routers & firewall.
· Knowledgeable in Inventory management / Asset management tools and processes.
· Experience in supporting Apple Mac systems , MacOS and linux systems.
· Ability to manage multiple customer requests simultaneously.
· Ability to prioritize work based on department and production objectives.
· Willingness to relocate as business needs arise for career advancement opportunities.
· Ability to travel up to 50-60%
· You may be required to engage in physical warehouse activities like -
· Willingness to work flexible shifts and schedule including weekends, nights, and holidays.
· Standing and walking during shift lasting up to 12 hours a day.
· Lifting and moving material up to 22 Kilos each.

About Amazon

Similar Jobs

People Also Considered

Data Not Available

Career Advice to Find Better

Simple body text this will replace with orginal content