IT Support Engineer

IT Support Engineer

Amazon
3-6 years
Not Specified

Job Description


DESCRIPTION
Job summary
Amazon's Ops Tech IT Services group is looking for best-in-class client-side support personnel to support the expansion of the Amazon RAD under Ops Tech IT You will provide quality technical support to internal customers through one or all available channels (phone, chat, in-person), meeting or exceeding their expectations at every opportunity.
The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.
Provide support for desktops, laptops, printers, peripherals and other computer related devices
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
Troubleshoot and resolve system hardware and software problems
Participate in monitoring and maintenance of system key process improvements
Create and update MIS reports
Excellent Data analytic skills
Proficient with Excel.
BASIC QUALIFICATIONS
. Bachelor's degree in Computer science or IT related field.
. Microsoft MCSE, MCITP Systems Administrator (Active Directory)
. Strong Networking Skills, Cisco CCNA and CCNP certification
. Advanced Linux systems administration skillsand certification.
. Strong troubleshooting skills of very complex systems
. Ability to explain complex IT concepts in simple terms
. Ability to manage high priority projects
. Proven ability to work successfully with limited supervision
. Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.
. Ability to travel up to 25%
PREFERRED QUALIFICATIONS
Bachelor's degree in Computer science or IT related field.
. Minimum 3 years of IT support experience.
. Minimum 2 year assets management experience..
. Strong troubleshooting skills of very complex systems
. Ability to explain complex IT concepts in simple terms
. Ability to manage high priority projects
. Inventory management skills.
. Exellent data analytical skills.
.
. Experience troubleshooting thin clients, PCs, scanners, and portable handheld terminals / Barcode scanners. Experience troubleshooting and maintaining laser printers and zebra printers.
. Proven ability to work successfully with limited supervision
. Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.
. Ability to travel up to 25%

About Amazon

Job Source : www.amazon.jobs

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