IT Support

IT Support

Company Name Confidential
1-11 years
229999 - 560000 INR

Job Description

Install, configure and administer Windows Server 2003/2008/2012, Vista, Win 7/8/10 and Linux
Administration, monitoring, and troubleshooting of Local Area network (LAN) for optimal performance with minimum downtime.
Installing and troubleshooting SQL Server 2005/2008/2012.
Supporting Production, Development and Test environments to ensure 24x7 availability of information systems to business and the customers with optimal performance and robust security
Implementing security using Group Policy objects.
Software installation and troubleshooting related to MS-Office 2003/2007/2013, Outlook with patch, Trend Micro/McAfee Antivirus and Symantec Endpoint
Installation, configuration and troubleshooting of Branded Assembled Desktop PCs, printers scanners
Maintaining details of hardware assets with their Licenses, Warranty, AMC and configuration details
Ensuring incident ticket requests are closed on time and with high client satisfaction
Providing Level 1 support for Audio/Video Conference infrastructure
Troubleshooting Wi-fi, Internet and Intranet problems.
Periodic service review and monitoring of defined SLAs and follow up on outstanding incidents.
SSL certificate administration for Websites and internal services.
Analyzing and troubleshooting DDOS attack, SQL vulnerability, website hacking issues.
Performing routine preventive maintenance and backup functions viz. backup, restoration and file server maintenance.
Coordinating with the external vendors to ensure vendor level escalations are resolved within the agreed time-frame
Supporting remote users for routing desktop related issues
Conducting periodic Health Check of Server/Systems
Key Skills/Qualifications
6+ years of experience in Windows system administration. Implementing, installing and troubleshooting of web servers, mail servers, DNS servers database servers with similar offshore support center.
Expertise in Windows server 2003/2008, IIS, MS SQL Server, Microsoft Active Directory, DNS, DHCP, NT backup software administration, Symantec etc.
Proficiency in web Server Administration, Web Hosting Operations, Hosting control panels (Plesk and DNP), SSL installation and troubleshooting
Knowledge of installation/configuration of Hyper-V Cloud and Cluster Management will be a plus
Good understanding of Network and System Security
Experience on third party scheduling and monitoring tools will be a plus
Exposure to ITIL methodology for service management is preferable
Relevant certifications in Windows Administration, Networking (CISCO) and ITIL will be an advantage
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This job is provided by Shine.com
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Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Information Technology and Services Computer Software Internet

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