IT Support Analyst

IT Support Analyst

Qualcomm
2-5 years
Not Specified

Job Description


Company:
Qualcomm India Private LimitedJob Area:
Information Technology Group, Information Technology Group > IT Support Analyst
General SummaryJob OverviewJob Responsibilities:
1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems
2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide
3) Answer incoming customer phone calls and e-mail while providing superior customer service
4) Responsible for the ownership of incident creation, resolution and closure
5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests
6) Actively listen to each customer's request confirm an understanding of the issue, diagnose the problem and provide an accurate solution
7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue
8) Utilize basic networking functions and support for e-mail clients is essential
Min. Qualifications1) Good verbal and written communications skills
2) Must be able to enunciate clearly over the telephone
3) Must be able to interpret a customers needs, communicate clearly and concisely via e-mail have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities
4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment
5) 7/365 availability is required. 24x7 shift model
6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking
7) Requires experience with two or more of the following: Windows based OS's and basics of UNIX or Linux operating system
Preferred Qualifications1) Bachelor's degree required
2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment
3) Customer service, technical training and/or industry standard certifications preferred
4) Contact Center experience will be a plus
Education - RequiredBachelors / Masters degree in any stream
Job OverviewJob Responsibilities:
1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems
2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide
3) Answer incoming customer phone calls and e-mail while providing superior customer service
4) Responsible for the ownership of incident creation, resolution and closure
5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests
6) Actively listen to each customer's request confirm an understanding of the issue, diagnose the problem and provide an accurate solution
7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue
8) Utilize basic networking functions and support for e-mail clients is essential
Min. Qualifications1) Good verbal and written communications skills
2) Must be able to enunciate clearly over the telephone
3) Must be able to interpret a customers needs, communicate clearly and concisely via e-mail have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities
4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment
5) 7/365 availability is required. 24x7 shift model
6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking
7) Requires experience with two or more of the following: Windows based OS's and basics of UNIX or Linux operating system
Preferred Qualifications1) Bachelor's degree required
2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment
3) Customer service, technical training and/or industry standard certifications preferred
4) Contact Center experience will be a plus
Education - RequiredBachelors / Masters degree in any stream
Minimum Qualifications
Education:High School Diploma or Equivalent
Work Experiences:1+ years experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).1+ years experience in IT or Engineering Support or related area.
Certifications:
Skills:
Preferred Qualifications
Education:Bachelors - IT-related field
Work Experiences:
Certifications:
Skills:Computer Technical Support, Computer Troubleshooting, Software Analysis
Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to (mailto:[Confidential Information]subject=Accommodation%20Support)
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If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate).

Job Details

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