IT SERVICE DESK - Technical Required for leading BPO in Hyderabad NIGHT SHIFT

IT SERVICE DESK - Technical Required for leading BPO in Hyderabad NIGHT SHIFT

RPG Ventures

Job Description

Job Description

Role Description: IT Service Desk executive
Academic Qualifications Graduation in Computer Science
Professional Qualifications ITIL Certified / MCP Certified
Overall IT Experience 3 years
Relevant IT Experience 3 years
Responsibilities:
1. Act as first-line support for IT department.
2. Answer Internal and external customer calls and emails, within response time TAT.
3. Create Service desk tickets, assign technicians and follow-up till closure.
4. Monitoring Service Desk dash broad and sending alerts for SLA violations.
5. End to end front line coordination with Internal and external customer for IT queries,
Service requests, incident
6. Coordination with vendors and service providers and IT back-office activities.
7. Circulating Incidence reports / updates to stakeholders.

Skills required:
1. Excellent communication skills, written and verbal, preferably trained in voice and accent.
2. Experience in interacting with US clients.
3. Basic understanding IT setup and computing issues.
4. Prior exposure in working in ITIL driven IT ticketing tools like ManageEngine.
5. ITIL V3 Foundation certification is added advantage.

About RPG Ventures

RPG

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