IT MNC is hiring desktop support Engineer-Mumbai-Lower parel/Goregaon

IT MNC is hiring desktop support Engineer-Mumbai-Lower parel/Goregaon

2COMS Consulting Private Limited
1 - 3 Years
100000 - 200000 INR

Job Description

Greetings from 2coms Consulting Pvt LTD
Leading IT MNC is hiring for Desktop support Engineer for Mumbai
Job Location- Lower parel/Goregaon
Job Description:
First level hardware support - Diagnosing the problem and getting the same resolved
through respective vendors, as per the severity level assigned to it.
Support on desktop OS and other proprietary applications and software. (Remotely /
On site)
Support for mail client on the End user system & mobile device.
Resolving end user printer configuration problems.
Escalate problems to vendors, follow-up and monitor SLA
Change Management - Performing Install, Move, Add or Change (IMAC) at the client
Anti-Virus Control on desktops and laptops.
Resource is responsible to troubleshoot the desktop/laptop related problems and
escalate to vendor wherever necessary. Record / Track such escalated calls and monitor SLA till closure.
Coordinate for all Video conferencing requirements and first level basic support on VC
equipment's and managing the end to end VC support till VC completion except Hardware issues, Escalate Hardware issues to vendor and coordinate for closure.
Specialized L1 & L2 support team for handling Mobile devices management
(IPad/iPhone/Android) for all the users.
Tools shall be used by Helpdesk Team for Remote Diagnostics (and eventually remote
problem resolution) of User PC's
Responsible for ensuring compliance to the technology controls laid out by Risk and
Information Security Organization eg. Backup tool, encryption tool, DLP tool , PAM ( privileged access management), SAM (Software asset management) tools
Hardware problem Identification and coordination with hardware vendor needs to be
done by FMS however replacement of faulty part will be done by OEM
Qualification- Graduation , should be from Regular

Mandatory Criteria-
Should have through out 50% in all academic
Should have minimum 1+ years of Exp as a desktop support Engineer
Should have good verbal & written communication skill
Should not have more than 2 years of gap
Shift Time- Mon to Sat - 8 am to 10 pm (any 9 hrs)
Salary- Upto 19k CTC (15k NTH)
Interested candidates are requested to call Saswati @7008997913 or send resume [HIDDEN TEXT]
Perks and Benefits....

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day.

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