IT Incharge/ IT Infrastructure Incharge

IT Incharge/ IT Infrastructure Incharge

iWork Solutions
Ahmedabad Patan - Gujarat
6-12 years
800000 - 1200000 INR

Job Description

Job title -  IT Incharge
Function IT Job Family Officer – Incharge
Reporting to (position) IT Manager
Purpose Statement :
Take initiatives and manage in information technology and computer systems, ensure technology is accessible and equipped
with current hardware and software and maintain uniformity in terms of a common operating platform at ARC Mahape.
Key Role & Responsibilities
- Ensuring IT Inventory documentation and software compliance and valdiation is being observed at all sites
- Design and execution of IT and non-IT MOCs - Survey, participating in preparing IT solution, preparing BOM, and installation
- Ensuring that the internal IT network and external ISP connectivity is performing as per design by doing RCA of the issues being
- Firewall Management for web filtering rules
- Commissioning VC units and ensuring that the VC units are functioning as expected
- Monitoring and reporting the progress of IT and non-IT MOCs.
- Getting desktop level issues troubleshooted and resolved through contract employees
- Reporting of contract employees and taking daily status updates of the work done.
- Should have knowledge of ITIL Process and suggest process improvements and also have experience in implementing the
- Should have in depth understanding on security devices and applications such as Firewall, IPS/IDS , DLP Antivirus etc. and its
implementation & support
- Well versed in virtualization techniques and methodologies using both VMware and Microsoft Hyper-V server and handling
virtualization related system issues.
- Managed, maintain and support Active directory group policy and security groups of Users, DNS and AD enabled applications
with the ability to make recommendations for improvement.
- Perform backup and restore content and configuration on application servers and endpoints and have knowledge of R&D
applications such as chromeleon, Empower etc.
- Should conduct weekly reviews with technical team on technical aspects of particular site.
- Handling of Escalation on escalated incidents of users and handling P1 incidents
Internal & External Relationship
Function / Agency Purpose of Interaction Frequency
All Functions
- To interact with users to understand requirements / pain areas and suggest
improvement areas.
- To provide support for IT hardware and software.
Vendors/Suppliers - Implementation of any IT hardware, software project.
- To track the deliveries of IT hardware. Weekly

Public Listed chemical manufacturing company.

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Industries : IT/Computers - Hardware & Networking, IT/Computers - Software

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