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IT Helpdesk

Tekskills India Private Limited
Noida
2 - 7 Years
Not Specified

Job Description

Inviting applications for the role of Senior Associate IT Support L1
In this role, you will be responsible for providing support for applications over calls and email communication
Responsibilities
• Answer Calls and handle Emails queries related to applications, account administration, adhere to SOP and triage with L-2 Team.
• Document & add new issues/solutions to Knowledge Management Repository.
• Use of soft skills - Listen, Empathy, Courtesy etc.
• Utilize professional techniques to retain & delight customers.
• Provide quality service & resolve concerns efficiently & professionally.
• Above all, take full ownership of the Incident from creation to closure.
• Incident Management
• Creation of Knowledge Objects.
• Attend Client led Training sessions.

Tekskills is a leading IT company which offers cost effective and quality software solutions and consultancy services. Our service portfolio includes on site project management, IT Infra services, onsite consultancy, Off-shore IT & ITES services, product and application development. Tekskills is an ISO: 9001 certified company and CMM Level 3 certified company.

Tekskills headquarters in New Jersey along with the state of the art off-shore development center in Hyderabad, India. Having around 400+ consultants across US working with our premier partners like EMC2 Data domain and Cisco globally, our clientele includes some of the fortune 500 companies like Pfizer, Citi, JP Morgan Chase, NTT Data, YASH, Infosys, and AT&T, etc.

About Recruiter

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Functions : IT

Industries : IT/Computers - Software

Skills/Roles I hire for: Networking, Cisco VoIP, J2ee, Sap Modules

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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