IT Helpdesk Cordinator

IT Helpdesk Cordinator

Aayam Consultants
Gurgaon / Gurugram
1 - 3 Years
200000 - 300000 INR

Job Description

Position: IT Helpdesk Executive \ cordinator
Organisation-- InspiriSYS solution- www.inspirisys.com
Location: - gurgaon
Exp- 1-3+ yrs.
Budget: - 15-20 k per month + { Cab and Meal }

Company Profile: - InspiriSYS enables enterprises to re-imagine their businesses for the ever-changing digital world. Established in 1991, we are a leading information technology services and consulting company in India along with having a global footprint across North America, Middle East, UK, Japan, and Singapore markets. https://www.inspirisys.com
Key Responsibilities
  • Handle routine Help Desk calls to ensure timely resolution as per Senior Management's Service Level Agreement.
  • Attend help desk calls in-person and through email, chat and phone.
  • Handling Help Desk ticketing system through Track IT
  • Attend support calls, walk-up customers and emails for first level technical support.
  • Updating support documentation.
  • Preparing Roster for the team.
  • Act as a technical escalation point for team members.
  • Produce SLA exception reports and investigate the root cause of the SLA breach.
  • To be a SPOC between Tech. team and End user .

Candidate Profile:
  • 1 to 3 years of relevant experience as IT help desk .
  • Excellent spoken and written English.
  • Team player.
  • Energetic, self-motivated and self-sufficient in accomplishing tasks.
  • Only Female candidate

Kindly revert back with Ur latest C.V. and details like-
1. ctc
2. expectation
3. notice period
{need person in 1 month if possible}

Regards,
Rajesh Kumar
Aayam consultants
Cell- 9311232179 / 7011595674;
Land line- 011-29258011
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Aayam consultants , a leading placement services in Delhi , Majorly for IT sector . Deals in Sales \ Pre-sales , Technical and Cordinator requirment .

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