Receive and record technical and/or application support calls from end users
Record incident resolutions in the IT Help Desk tool.
Manage service requests, software installations, new computer setups, upgrades, etc.
Provide initial assessment of urgency and business impact on all support calls.
Escalate to appropriate supervisor when needed and monitor progress on critical priority tickets.
Follow-up with supervisor to support teams for timely completion of tasks.
Ability to work independently and in a team environment.
Ensuring responses and resolutions to all the incidents and service requests and daily updates and reports
Ability to communicate well with internal and external contacts.
Job Title: Analyst IT Help Desk/Service Desk Department: IT Operations Reports to: IT Manger / Head of IT Job Statement: This job role requires candidates to provide IT support on inbound calls, web tickets and chat.
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.
Job Descriptions: Main responsibilities: Manage desktops, perform Helpdesk support, OS support - Mac, windows Blackberry, Iphone, Android and other end user enterprise phone support Configure and fix IP Phones Support Email Systems - Outlook, Micros
An excellent opening for Top companies for the role of Technical support, Desktop support ,Networking......... etc candidates with Excellent communication skills can Apply, Salary best in the industry up to 7 to 8lac per annum
We are looking for passionate individuals who can deliver personalized and memorable experiences for our clients and customers. Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service
Job Descriptions: * At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment. * Able to demonstrate strong verbal customer service skills including their ability articulate words and
The candidate will possess broad technical knowledge of installing and supporting varied types of software and IT systems. The candidate will be experienced in providing excellent customer service and problem escalation/resolution
The Support Technician will play a key role in providing Tier 1 & 2 support for enterprise technology infrastructure, including workstations, basic network and telephony systems, remote users, etc. This individual will effectively interface with sta
Install, configure and troubleshoot MS Office Applications; PC Operating System (ex. Windows 98/XP/2000/7/Mac); Install and troubleshoot typical Window-based desktop applications (Anti-Virus, MS Project, Acrobat Reader, Internet Explorer)
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