IT Associate Director

IT Associate Director

NTT Data
Not Specified
Not Specified

Job Description

  • Responsible for supervision and oversight of a team and/or of workflow and functions
  • Database technical knowledge in either Oracle or SQL Server.
  • Must have experience in Database support
  • Experience in ITIL process and RCA process.
  • Experienced in Database tools & Utilizes
  • Support more than 3000 Database instances globally, including mission and business application depending on the service
  • Perform regular business activities in addition to responsibilities for people management, Appraisals, workflow, training, and performance of controls
  • Experienced in Ticket Quality and Audit. Dashboard & reporting
  • Play a key role in facilitating communication between functional teams, sharing knowledge and good practice
  • Lead and foster the team dynamics, often providing resource strategy input and focus on process and performance efficiency
  • Responsible for analysis, change and continuous improvement as well as the first or second level escalation point for the team
  • Proactively escalate and takes steps to substantially mitigate risk issues within and outside of direct main business area
  • Responsible for building, fostering, and managing relationships with relevant stakeholders (internal and/or external) and around the more time critical, complex or regulated tasks

  • Experience working with international teams
  • Demonstrates the NTT Data Services Values of Clients First, Foresight and Teamwork in everything they do.
  • An in-depth knowledge of Database (Oracle, MS SQL Server, MySQL, etc.)
  • Knowledge of different Database tools & Utilities (OEM, Foglight, Spotlight, etc.)

Job Details

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