(IRT)Associate Technology Ops

(IRT)Associate Technology Ops

Maersk Global Service Centres India Private Limited
2-3 years
Not Specified

Job Description


Maersk is a $30bn organization with 100,000 people that move 20% of the world's trade, and it is the largest shipping and logistics company in the world. We are transforming our company into a global integrator of container logistics.
We are offering you a unique opportunity to be part of that journey and to contribute by creating solutions for an industry leading organization. As a part of this process, you will have an opportunity to participate in a global IT transformation program that will set the direction of the future business model for this large global corporation.We offer
As an organization with global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & background. We offer a fast paced, challenging and truly international atmosphere with activities and teams spread around the globe in Copenhagen, London, Charlotte, and India. The environment is dynamic with focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for expanding a professional and social network.
As a company, we are committed to growing our people. We will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills.Key responsibilities
Provide 24/7 Application Support on all Technical, Applications, Infrastructure and Database.
Investigate and resolve P3/P4 incidents and fulfil Service Request.
Resolve or triage event triggered incidents to the right teams.
Coordinate with other product teams, vendors, partners, SOE teams for service request, incident, problem, etc.
Perform housekeeping roles (i.e. perform or validate backups, archiving, daily jobs, batch processing, etc)
Responsible for handling service escalations by users of O&L Applications.
Ensure that important solutions/workarounds to prevalent issues are updated in the Knowledge Article and Known Error Database in SNOW.
Ensure appropriate knowledge sharing is spearheaded and cascaded to other team members by being instrumental in building a knowledge base on the issues observed/handled.
Has a deep understanding of the respective Application / Modules subject area in detail and possesses an in-depth knowledge of the feature designs.
Act as a mentor to junior members of the O&L Application Support.
Ensure that all activities within the O&L Application Support are carried out to high level of quality whilst following company policy and best practice
Ensure any incidents or service requests that cannot be fulfilled in a timely manner are prioritized and relevant resolver groups are pulled together to resolve the incidents or service requests.
We are looking for
Minimum of 2-3 years of experience in Salesforce support (Sales Cloud/Service Cloud & Marketing Cloud) including SME and Analysts activities
Ability to work in a complex large multinational, global company
Demonstrable experience of managing Application Support and working in a fast-paced customer centric environment
A high level of ITIL knowledge at least having ITIL V3 / 4 Foundation
An understanding of Operational Service SLA's, Service Catalogues, Service metrics and monitoring.
A comprehensive understanding of ServiceNow or any ITIL based service call logging system
Relevant experience (1-2 Years) in Sales-Service-Marketing Cloud Platform.

Maersk is a $30bn organization with 100,000 people that move 20% of the world's trade, and it is the largest shipping and logistics company in the world. We are transforming our company into a global integrator of container logistics. We are offering you a unique opportunity to be part of that journey and to contribute by creating solutions for an industry leading organization. As a part of this process, you will have an opportunity to participate in a global IT transformation program that will set the direction of the future business model for this large global corporation.

Job Source : jobsearch.maersk.com

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