International Voice Support

International Voice Support

Ladder Step Human Consulting Private Limited
Hyderabad / Secunderabad
1 - 3 Years
100000 - 280000 INR

Job Description

Immediate Openings for International Voice Process.
Eligibility: 1- 3 Years experience in International voice process.
Shifts: Night shifts & No Transportation but travel allowance will be provided.
Work Location: Madhapur.
Salary: Up to 16 K to 22 K take home after deductions (Benefits include Travel allowance, Fuel Allowance, Incentives, PF, Medical Insurance, Bonus and Gratuity)
Responsibilities and Duties:
Advises customers by answering incoming calls; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customer to retain product or service by following a prepared script to give product reference information.
Documents transactions by completing forms and record logs.
Maintains database by entering, verifying, and backing up data.
Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Contributes to team effort by accomplishing related results as needed.
Enter and update sellers information in the database
Handle grievances to preserve the companys reputation
Required Experience, Skills and Qualifications:
Proven experience as customer care representative or tech support representative.
Proven track record of successfully meeting doubts and queries quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Good Typing Speed
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Interested candidates can contact or mail on the below mentioned details.
A. Sai Abhishek
Hr recruiter

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