International Voice Customer Support Associate Customer Services Voice Process

International Voice Customer Support Associate Customer Services Voice Process

Bengaluru / Bangalore
1 - 4 Years
Not Specified

Job Description

Roles & Responsibilities : 


• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals 
 
Major skills and competencies : 

• Excellent communication skills
• Good listening and problem solving skills
• Ability to take and handle stress and pressure
• Good interpersonal skills 

Benefits & Perks : 

• 2 Way free transport
• Door to door pick up and drop
• Shifts - Rotational shift/ US/ UK/ Canadian
• Incentives based on performance
• Medical benefits - ESI/ PF etc 

Interested candidates can contact to the below number
Lavanya - 7760984464

About

Inspiration Manpower Consultancy, one of the fast growing end-to-end Recruitment & Staffing Solutions Consultants in India, was established in the year 2008, Inspiration Manpower provides a comprehensive, end-to-end recruitment solution, that covers every need of the customer, throughout the recruitment cycle.

Our team of experts, with over a decade of experience, bring the best practices & methodologies in the industry. This helps us deliver the optimal solutions for even the most complex challenges to our global customers across industries. Inspiration Manpower leverages technological advance to bring speed, agility and cost efficiency to the whole gamut of processes.

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