International Non-voice Process Hiring- Avail Telephonic Interviews

International Non-voice Process Hiring- Avail Telephonic Interviews

2COMS Consulting Private Limited
Kolkata
0 - 4 Years
250000 - 450000 INR

Job Description


Process: US Non-voice Process
Designation: Customer Care Representative (Chat & Email)
Experience: Min 1 yr exp
Freshers also accepted.
Undergraduates/graduates both
Salary:up to industry standards
WORK FROM ALSO APPLICABLE temporarily.
Process: US Non-voice Process
Designation: Customer Care Representative (Chat & Email)
Job Responsibilities:
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the
problem, selecting and explaining the best solution to solve the problem, expediting correction or
adjustment, and following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and
analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
End to End Customer Management and Order management
Mandatory Skills / Qualification:
1. Exposure in chat & email process for international customers
2. Open to work 24 x 7 x 365
3. Multi-tasking is a must
4. Comprehension and written language expertise required
5. Preferably with 2-3 years of chat & email process working experience (1 year is a qualifier)
6. Good grammar
7. Typing speed - High (above 40 wpm) as you will be handling multiple screens and platforms when
resolving callers query or requirement
8. Knowledge of US states and timezones is important
9. Good if you are aware of the various chains of markets etc that are operational in USA
10. Polite and empathetic, given the current scenario
11. Sound Knowledge of word, excel
12. Graduation from any field or 12th
13. Have a good attitude - should be committed to the work
Selection process
1. Telephonic interview
2. Online assessment - 15 minutes
3. Skype or Zoom final round with operations
4. Immediate joiners
5. WFH means 9 hours of productive contribution with 1 hour break
6. Reports on EOD of your call
7. Laptop / Desktop with stable internet connectivity will be an advantage
Probation - 6 months. Performers will be absorbed in regular employment (confirmed)
call HR SANCHAREE @ 8697849646
[HIDDEN TEXT]
Regards,
HR SANCHAREE
Hr Recruiter
2Coms Consulting Pvt. Ltd.

2Coms Consulting Pvt Ltd.

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