International Chat Process Executive - Non Voice in kolkata

International Chat Process Executive - Non Voice in kolkata

2COMS Consulting Private Limited
0 - 3 Years
50000 - 200000 INR

Job Description

We are urgently hiring CCR (webchat / non-voice) for a leading MNC in Kolkata
Chat Process (Non Voice)
Interview Process - All The Interviews Will Be Conducted Telephonically.
Personal system/Laptop mandatory
Position: Customer Care Representative (Chat & Email)
- Laptop / Desktop with stable internet connectivity will be anmandatory
Location: Kolkata
Process: Webchat / non-voice
Shift: Rotational
Working Days:5 days (currently giving work from home facility)
Educational Qualification: Minimum 12th pass is necessary (graduate peferred)
Experience: Minimum 1 year experience in any web-chat / non-voice process (Freshers can also apply)
Job Responsibilities:Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem,expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
-End to End Customer Management and Order management.
Mandatory Skills:
Exposure in chat & email process for international customers
- Open to work 24 x 7 x 365
- Multi-tasking is a must
- Comprehension and written language expertise required
- Preferably with 2-3 years of chat & email process working experience (1 year is a qualifier)
- Good grammar
- Typing speed : High (above 40 wpm) as you will be handling multiple screens and platforms when
resolving callers query or requirement
- Knowledge of US states and time zones is important
- Good if you are aware of the various chains of markets etc that are operational in USA
- Polite and empathetic, given the current scenario
- Sound Knowledge of word, excel
Required Candidate Type:
Immediate joiners
- WFH means 9 hours of productive contribution with 1 hour break
- Reports on EOD of your call
- Laptop / Desktop with stable internet connectivity will be an mandatory
1. For Freshers - CTC upto 1.80 LPA
2. For Experienced - CTC upto 2.40 LPA
incentives - Annual Bonus + Meal + Cab facility
Interested candidates with excellent communication skills and great grip in vocabulary can send their CV /resume to the following mail ID: [HIDDEN TEXT] call -7980822799

2Coms Consulting Pvt Ltd.

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