Inside Sales Specialist

Inside Sales Specialist

Practo Technologies Private Limited
2-5 years
Not Specified

Job Description



Inside Sales Specialist will be responsible for assisting users avail diagnostic services at home, though organic, in house and marketing channels.
The means of communication with the user will be a phone call, that can in both on incoming and outgoing lines.
Expected behaviours:
  • Open to Learn
  • Open to objective feedback
  • Able to think rationally under pressure, act with integrity and transparency
  • Able to communicate timely with team leaders and superiors w.r.t. any/all matters of concern

Bonus:
  • Has a passion for telesales/sales
  • Has a passion for healthcare at home


Key Responsibilities:
  • Ensure accurate data entry, input and output tasks w.r.t. user lead-flow funnels
  • Ensure adherence to TAT in responding to user queries, requests and/or incoming leads
  • Ensure sales pitches delivered are accurate, and set the right expectations with the users
  • Coordinate with the backend supply/Operations team in ensuring timely fulfilment of orders
  • Ensure a minimum volume of users/leads are reached out to every day
  • Prioritise goal achievement, and hold oneself accountable to targets set with the leadership
  • Track individual sales/conversions made, whilst retaining a high customer satisfaction score
  • Ensure adherence to operating procedures w.r.t. the user flow, the calling flow and the fulfilment processes


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