Infrastructure Service Management SW/Application Tech Support Practitioner

Infrastructure Service Management SW/Application Tech Support Practitioner

Accenture
Pune
4-6 years
Not Specified

Job Description


Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Pune
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :Change Management
  • Job Requirements :

    • Key Responsibilities : 1:Thorough understanding and ability to manage priority 1 and 2 network infrastructure incidents and/or end-to-end change management lifecycle in a large scale GNOC This would include driving/collaborating with diverse network teams per cloud platform, client technology experts and major incident management teams and/or client change management teams 2:Ability to review and produce management level notifications for priority 1 and 2 outages and/or management reports for change management Demonst

    • Technical Experience : 1: Experienced and versatile in incident and change management functions within a large-scale GNOC global network operations center setup 2: Skilled in conducting/leading dialogue with multiple client teams on major incident bridges/change advisory forums 3: Must be familiar with terms and terminologies of network and networking platforms; experience/expertise in technical management/understanding of data and voice networks is desirable

    • Professional Attributes : 1: Good communication skill

    • Educational Qualification : Graduate

    • Additional Information : 1: Provide leadership and supervision to team members operating in 24 x 7 shifts

Qualifications
15 years of full time education

About Accenture

Accenture

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