Infra PM-Barclays demands (Infra )

Infra PM-Barclays demands (Infra )

Oloop Technology Solutions Private Limited
Pune India
7 - 12 Years
Not Specified

Job Description


Job Description :
Overview
Infra PM
1
Role Purpose
• Forging and developing relationships with Business Tower aligned partners, in addition to the GTIS support teams in global locations
• Participating with the transformation of the delivery service in line with the O&T strategy
• Representing the DM function across O&T
• Communicates with the business to define project scope and priorities
• Identifies, mobilises and manages resource requirements for delivery of the projects
• Management and coordination of the x86 platform estate. This includes server hardware installs, moves, additions, issue remediation and changes to multiple sites, offices and data centres and advanced hands-on configuration of infrastructure systems
Key Accountabilities
• Delivering changes to the infrastructure in support of client requirements
• Contributing to the development and implementation of policies and standards
• Interfacing with internal stakeholders, engaging with 3rd party suppliers, participation in service meetings
• Escalation of issues with internal teams and suppliers
• Undertaking work outside of direct responsibility when required, including some/all of the following:
• Maintaining server allocation details for new and re-use servers
• Allocate server names and IP addresses to internal project managers and support teams
• Managing the end-to-end server installation / move / configuration process
• Interfacing with Hardware Delivery Services – Procurement Team in procurement process
• Interfacing with GDS Build Team in build process
• Engagement at mobilisation phase with projects to provide advice and agree hardware requirements and timelines
• Raising appropriate requests for server installation, moves, additions, configuration and changes
• Raising Change Requests using change management tool
• Identification, implementation, development and automation of new processes that operations are and will be responsible for.
Person Specification
• Knowledge of Wintel platform
• Basic understanding of data centre technologies, such as SAN, LAN/WAN networks, Blades Servers
• Basic knowledge of x86 platform
• Strong verbal and written communication skills, ability to communicate clearly over the phone and in meetings / conference calls
• Training in communication techniques and handling of challenging interpersonal situations
• Willing to work flexible hours (early morning / late nights) in order to resolve issues with help from employees in other regions
• Ability to troubleshoot and resolve basic issues in the above technologies
• Good time management skills
• Fluency in English is essential
Qualifications and Experience
• Educated to degree level or equivalent experience, with proven ability to work within a Project-related IT function.
Preferred
• Working knowledge of ITIL
• IT Support background
• Ideally, the jobholder would have experience of the Financial Services Industry
Solutions Development
Able to create operational technology solutions which address the challenge of:
• Meeting the business need
• Being deliverable within reasonable time and budgetary constraints
• Correspond to PCB and CIBWM strategic guidance and is able to challenge constructively when reviewing solutions proposed by peers and subordinates
• Additionally, demonstrates ability to produce solutions which are technically innovative and leading edge thinking
• Able to challenge senior stakeholders creatively and professionally to create solutions which meet all of the above criteria but which are not necessarily obvious responses to pre-defined requests
Technical Knowledge
• Understanding of project disciplines and life-cycle
• Understanding of ITIL processes and associated concepts
• High degree of commercial awareness with sound understanding of key contractual obligations and risks to maximize benefits
Service Delivery and Support
• Good understanding of concepts of service delivery and support
• Solid experience of operating large scale PMO Environments with highly demanding clients
Stakeholder management
• Presents a positive, professional, constructive image to all customers and suppliers alike, including very senior stakeholders
• Understands the needs and challenges of stakeholders involved in projects, and can negotiate satisfactory resolution to complex issues surrounding creation and implementation of technology solutions
• Working with peer group in the business, can identify customer satisfaction gaps through regular communication
• Able to lead presentation of solutions and options to business, chair discussions and meetings, and construct clear document packs.
Control
• Actively seeks ways to understand, mitigate or reduce risks, drawing on expert advice, risk assessment, and management reports.
Communication
• Adapts style to contribute and enhance overall team performance
• Works effectively with people across a wide range of disciplines and levels (both internal and outside resources)
• Deals comfortably with ambiguity and uncertainty
• Effective at working with unstructured teams, situations and environments
• Manages the trade-off of delivery within time/cost/quality constraints
• Fulfils the regulatory agencies and reporting requirements
People Development
• Applies feedback and challenges behaviors accordingly
• Develops and monitors programs that integrate learning with practice opportunities
• Encourages knowledge sharing
• Justifies training requests in terms of expected benefits for the individual and the organization

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