Infosys BPM hiring for Customer Support Agent on December 6th –Bangalore

Infosys BPM hiring for Customer Support Agent on December 6th –Bangalore

Infosys BPM Limited
Bengaluru / Bangalore
2 - 5 Years
Not Specified

Job Description

Infosys BPM hiring for CS Agent on December 6th –Bangalore. PFB Details.
Please mention DS Deepika on top of your resume.
Infosys BPM Ltd., No.785 ,
Ground Flr, Axis Sai Jyoti, 15th Cross Road,
Outer Ring Rd, Sarakki, 1st Phase, JP Nagar metro station, Bengaluru,
Karnataka 560078
Date and Timings : December 6th – From 10.30 AM - 1.00PM
POC : Hemalatha
Designation : Technical Process Specialist
Requirement : Minimum 2 yrs experience in international voice
Location : Bangalore
Job Description :
Job Description
Roles & Responsibilities
• Ensure proper delivery, upgrades/upsells and adoption of products and services.
• Identify opportunities for upselling and cross selling Cisco cloud collaboration products and services.
• Discover use cases, uncover customer needs and drive increased adoption.
• Collaborate internally with Sales & broader cross functional groups to drive continuous improvement in providing a superior customer experience.
• Establish a common understanding with the customer for the ROI they are receiving from Cisco Webex Solutions via the product chain.
• Leverage the acquired knowledge of the customer to ensure Cisco enables the customer to achieve their Business Outcomes through onboarding, adoption, expansion and renewal.
• Participate in campaigns, projects, and initiatives to insure successful implementation.
• Assist customers in resolving any issues relating to account/site configuration changes. Have knowledge on contracts and renewal cycle.
• Contributes information to market strategy by monitoring competitive products and reactions from accounts.
• Assist business in working with customers by introducing new products and services available against the current portfolio.
• Effectively articulate necessary technical vs non-technical information to customers in a simple and concise manner.
• Facilitate sales process by scheduling appointments, making initial presentation, understanding account requirements & provide demo.
• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
• Research and resolve customer inquiries for the various products and services Webex offers.
• Must meet or exceed individual performance goals and metrics focused on providing superior customer support.
Profile Requirements
The successful candidate will have a material impact on how our customers value their investment with our client by leveraging their investment to achieve their business outcomes. The successful candidate will be responsible for continuous improvement of processes, while identifying key adoption triggers and call to actions or plays.
• Minimum 2-3 years of experience in the technology industry
• Should be aware of latest technology in mobile and computing world. Should also be aware of the latest operating systems, browsers, software, etc.
• Education or equivalent to 15 years of formal education.
• Previous Customer Success (or strategic customer service) experience in SaaS based profile.
• Strategic thinker, account management, forward looking approach with strong commitment to customer success
• Laser focus on reducing churn, increased product usage & adoption.
• Strong communication, consultative, influence and presentation skills.
• Focused attention to detail allowing for delivery of high quality end user experiences.
• Proven team player and ability to orchestrate value in coordination with peers and cross functional team.
• Willingness to learn, adapt and drive change within the team.
• Comfortable working in a fast paced, dynamic environment & shifts/weekends to meet evolving business requirements
• Ability to articulate value messaging and influence adoption of Webex products.
Must carry mandatory Documents while attending interview:
Appointment & Relieving letter (Previous Employers if applicable)
Current employer offers letter and Salary revision letter with annexure (if applicable) whichever pertains to your current salary.
Last 3 months salary slips.
10th & 12th Mark Sheet & Board Certificate
All UG/PG Graduation Mark Sheets (Each year separate mark Sheet or consolidated mark sheet& University Certificate)
Address Proof Aadhar card/Voter ID/Passport/Driving license and Pan card
Resume & Passport Size Photo
Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirement.
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirement
Thanks & Regards,
Deepika C
HRO -Talent Acquisition |Infosys BPM Ltd

Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

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