Information & Communication Technology (ICT) Specialist

Information & Communication Technology (ICT) Specialist

SuvrenduBose (Proprietor of Daily Food Company)
Gurgaon / Gurugram
3-5 years
Not Specified

Job Description

- Provide Level-1 support to all employees for hardware, software, network and communications problems by using the the approved ticketing System, phone, email, and desk-side support
- Ensure all support calls and service requests are logged and maintained on an agreed Service Level Agreement
- Ensure support calls are escalated to the appropriate member of the internal/external team, using proper escalation procedures
- To assist with the administration of staff joining, leaving or moving within the organization in relation to the creation of user accounts, password creation, email accounts, Hardware and security access
- Provide user support to Internal end-users in the main and remote offices, making site visits as required
- Assist in branches expansion and opening using approved ICT systems
- Provide full support to branches
- Provides reports and follow-up on the company’s task management system
- writing and testing code using Python, debugging programs and integrating applications with third-party web services.
- Server-side logic and work well in a team.
- Manage/deploy codes using Code management platform
  • To actively engage in personal development within the role, and to pursue appropriate qualifications/training as agreed
  • Active team player
Experience: 3-5 years of experience in the Information & Communication Technology field and minimum 1-year of Python Development
Minimum: 1 years of relevant experience in general IT projects and coordination

Knowledge-Skills: Python development framework. Web development frameworks. Hardware, software operations know how, basic computer networking; Cross platform OS aware, Mobile platform (iOS, Android). Basic projects management skills.


Silver Piston is a top tier capability center aiding the operations of a leading foreign QSR chain by optimizing their organizational needs and streamlining processes in a truly agile manner. Our seasoned team of process experts, automation professionals and analysts have redefined the concept of optimization with unparalleled, quality-driven, client-centric solutions as we consistently strive to learn and expand our spectrum of services across numerous challenging verticals.
Silver Piston offers a unique environment where you can learn and work towards the end-to-end transformation of an enterprise, from lean excellence to technological leaders. We offer the opportunity to actively practice skills in experiential environments and see the impact of decisions made in a real-time, risk-free setting. We believe in embedding process automation solutions, digital transformations and analytics into core processes, and building capabilities that help an organization to thrive in an ever-changing context.

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