IND-Associate Analyst

IND-Associate Analyst

Lowe's India
Not Specified
Not Specified

Job Description

Job Description

This position supports our After Sales Customer Support (ASCS) Team by providing support in the day-to-day requirements of campaign, project, and order-related work. This may include end-to-end responsibility for the success of all assigned projects and focus on customer service. This role is responsible for communication and coordination of Lowe's and Service Provider's requests through Lowe's service processes.

Core Responsibilities
  • Act as a subject matter expert for the supported brand (s), assortment and strategy.
  • Serve as the support contact for day to day campaign, project, and order related business with product vendors and service provider.
  • Responsible to support service provider's team for campaign and project execution to ensure completion on time and in a manner that satisfies requirements, provides quality outcomes, and value.
  • Partners with operations and other shared service areas to ensure quality execution.
  • Work with the product vendors and service provider on maintaining the integrity of requirements, inventory levels, and other work-related activities.
  • Work with service provider and product vendors to resolve disputes in billing, purchase orders and inventory level discrepancies.
  • Support and maintain all corporate quality standards, policies, procedures and work instructions as outlined in the ASCS process documentation.
  • Ensure customer satisfaction by preventing the occurrences on nonconformities relating to product, process, and quality.
  • Ensure all work performed is accounted for and provided for the billing cycle by understanding contractual requirements of product vendors, service providers and their responsibilities. Partners with Internal, product vendors and service provider billing as needed.
  • Provide input on process improvement opportunities including improved efficiencies and cost savings.
  • Support and maintain corporate quality standards, policies, practices and work instructions.
  • Regular punctual attendance. Respectful and non-threatening treatment of others. All other duties as assigned.

Primary Skills
  • Excellent written and verbal communication skills.
  • Effective interpersonal and customer facing skills.
  • Ability to prioritize and manage multiple tasks with sensitive deadlines.
  • Strong project management skills ability to manage end-to-end project requirements.
  • Ability to work independently and in a team environment.
  • Ability to handle tasks requiring attention to detail.
  • Experience with using an order management system, campaign management system, and ability to learn new systems.
  • Aptitude to develop solid understanding of financial elements of the business.
  • Strong general computer skills including MS Office Suite.
  • Proven business acumen, judgment, and decision-making skills.

At Lowe's India, we are the enablers who help create an engaging customer experience for our nearly $90 billion home improvement business at Lowe's. Our 3100+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative ways to ensure Lowe's has a strong competitive edge in the market. Lowe's India is certified as a Great Place to Work by the Great to Place to Work Institute, India, and has been recognized as one of Economic Times Best Brands for 2020.

Our Technology team supports E-commerce, Mobile, IT & Cloud Infrastructure, and Corporate Systems at Lowe's India, enabling various functions such as supply chain, merchandising, distribution, corporate services, etc. The Data & Analytics teams help make data-driven decisions in merchandising, store operations, finance, and supply chain. The Business Services team builds business services capabilities across Merchandising, Marketing, Supply Chain, Store Operations, Enterprise Item Content, and Private Brands. The Finance and Accounting team manages Transaction Accounting, Customer and Inventory Accounting, Margin and Cost Accounting, Financial Planning and Analysis, Business Finance support, Tax and Enterprise Strategic Sourcing for the U.S. and Canada business. The Product Management team builds and manages tech products and solutions for our stores and online channels. And Lastly, our Shared Services team empowers other groups to do their job well. To know more about Lowe's India, visit

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About Lowes India

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customers a week in the United States and Canada. With fiscal year 2021 sales of close to $96 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

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