Human Resources Outsourcing (HRO) - Hyderabad

Human Resources Outsourcing (HRO) - Hyderabad

Center for Recruitment & Training
Hyderabad / Secunderabad
2 - 6 Years
Not Specified

Job Description

Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy.
• Monitor and own the Ticketing queue for the queries raised by the Googlers/Candidates/ Hiring team and adhering the same with respect to the SLA required basis the principle of FIFO
• Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc within the SLA
• Participate and manage transactional activities pertaining to query resolution & follow ups on information from Googlers, Candidate support & Hiring help teams
• Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on Google internal tools and applications
• Enable to build & maintain SOP's by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture on SOPs
How we do
• Adherence to People Ops Magical Experience guidelines while responding to ticket
• Ensure policy guidelines are accurately interpreted to Googler’s query and responded / actioned
• Ensure SOP guidelines are followed accurately during query resolution
• Follow FIFO principles while monitoring the ticketing queue
• Performing Auditing checks to ensure quality of response / actions are as per agreed standards with Google
• Identify opportunity areas to implement new ideas to strengthen/ streamline existing processes through continuous improvement culture
• Understand & Respond to the urgency and sensitivity issue or query from the Googler
• Adhere to all time bound SLA on timelines when actioning on tickets from Googler
English
Hyderabad

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