Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy.
• Monitor and own the Ticketing queue for the queries raised by the Googlers/Candidates/ Hiring team and adhering the same with respect to the SLA required basis the principle of FIFO
• Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc within the SLA
• Participate and manage transactional activities pertaining to query resolution & follow ups on information from Googlers, Candidate support & Hiring help teams
• Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on Google internal tools and applications
• Enable to build & maintain SOP's by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture on SOPs
We at CRT Consultancy are one of the leading Placement consultant in Mumbai & Navi Mumbai.We do placement for Data Financial management company, Media, Backoffice, Hotels,Call center(Technical & NonTechnical)
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