HR Trainee

HR Trainee

Softsign HR Services
2-3 years
1100000 - 1200000 INR

Job Description

Duties & Responsibilities
Identify the strengths and weaknesses of the agents to plan the training
Create customized session plans based on needs identified
Create training material using such tools as PowerPoint, videos, and other creative tools
Create a variety of role-play scenarios for in-class learning
Facilitate training classes with high energy and enthusiasm
Create assignments and surveys to solicit feedback and identify opportunities for improvement
Analyze the influence and progress of the agents during the training program
Provide both one on one and group coaching post-training sessions
Stay up to date with best practices to keep improving the training curriculum
Continuous research on cultural relativism within customer service to customize training
Requirements
At least 3 years experience of training in soft skills in contact centers
Strong proficiency in English
Strong organization and motivational skills
Travel industry experience an asset
Benefits
Best in Industry

Job Details

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Soft Sign HR Recruitment Services is one of the top HR consulting firms based in Mumbai, Pune, Nashik - India, we have been providing efficient and scalable workforce solutions to small and medium enterprise. We are a team of professionals with years of experience in hr consultancy services in different sectors and verticals. This experience helps us understand a wide variety of manpower needs of companies functioning in different fields. Over a period of time, we have set the benchmarks for delivery, quality, and reliability. Our highly motivated and energetic “young team constantly sets high performance standards, resulting in enduring customer delight. Our services are shaped by each client’s unique needs and business compulsions, aimed at providing the best value for their money with recruitment ecosystem we have.

With a stronger emphasis on on evolution of Talent Acquisition (TA) as a business function, we can take pride in offering our TA solutions as an “Engagement and experience led’ than just fulfilment’ led

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