HR Service Delivery Associate Director

HR Service Delivery Associate Director

Accenture
Not Specified
Not Specified

Job Description


Job Description
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at
About Entity:
Corporate Functions—including Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions-- powers Accenture’s people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization.
Job description:
Corporate Function - HR Associate Director
Overview
Manage HR service delivery and ensure alignment with business and HR strategic objectives. Act as primary connection between HR and local employees across all DTEs and serve as a local liaison to HR functions and service organizations. Will include aspects such as design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision. Manages service delivery of People Advisors.
What would you do
Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.
• Lead team of People Advisors and Client Account HR Leads
• Manage career planning and development for employees
• Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy
• Deliver employee Orientation and Integration
• Execute key HR processes within Field HR, i.e. performance management, exit management, grievance management and career moves through internal role posting
• Coordinate, deliver, prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams
• Ensure optimal deployment of Field HR talent across all Diamond/Global/Foundation clients and that the HR teams aligned to these clients are delivering services effectively
• Work closely with the GU People Programs Lead on programs and initiatives which are cross-DTE, and with the People Advisor team to ensure that processes and programs and driven out and implemented on the ground within the respective project sites
• Plan and deliver training, coaching and mentoring required to ensure that Field HR teams in each GU possess the capability and confidence to perform to the highest level
• May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination, delivery, employee satisfaction, prioritization and escalation for HR activities related to mobility services at a global level
• Work with the GU CoE Interlock process owners to improve the end to end HR delivery processes. Make/propose improvements to work products, services or processes. Coordinate/implement a key initiative
• Increase client/customer or user satisfaction
• Comply with Accenture standards, procedures and policies
• Meet deliverable requirements/service level measures/specific targets
• Reduce/Manage risks to tasks, activities or projects
• Maximize individual/team productivity to build or maintain a high-quality team
• Promote teamwork and a positive work environment
Who do we need
Key skills required:
• People relationship focus/collaboration.
• Influencing/ Communication skills
• Design and development of HR Strategy
• Deep change management expertise
• Team management
• Project management
• Result orientation
• Collaboration
Entity: Human Resources Function
Years of Exp: 18+ Years
Career Level: CL – 5 (Associate Director)
Qualification – Post Graduate Preferred.
Shift time – Regular
Growth opportunities:
• Opportunity to learn and define the operational framework for the delivery of services provided by Cross Entity service delivery teams based upon the defined business and HR strategy in the GU
• Communicate and implement the strategic direction of operations to ensure adherence to global policies and processes
• Drive resolution of HR structural, strategic and program issues for the GU through the respective HR stakeholders
Qualifications
Corporate Function - HR Associate Director Overview Manage HR service delivery and ensure alignment with business and HR strategic objectives. Act as primary connection between HR and local employees across all DTEs and serve as a local liaison to HR functions and service organizations. Will include aspects such as design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision. Manages service delivery of People Advisors. What would you do Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role. • Lead team of People Advisors and Client Account HR Leads • Manage career planning and development for employees • Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy • Deliver employee Orientation and Integration • Execute key HR processes within Field HR, i.e. performance management, exit management, grievance management and career moves through internal role posting • Coordinate, deliver, prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams • Ensure optimal deployment of Field HR talent across all Diamond/Global/Foundation clients and that the HR teams aligned to these clients are delivering services effectively • Work closely with the GU People Programs Lead on programs and initiatives which are cross-DTE, and with the People Advisor team to ensure that processes and programs and driven out and implemented on the ground within the respective project sites • Plan and deliver training, coaching and mentoring required to ensure that Field HR teams in each GU possess the capability and confidence to perform to the highest level • May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination, delivery, employee satisfaction, prioritization and escalation for HR activities related to mobility services at a global level • Work with the GU CoE Interlock process owners to improve the end to end HR delivery processes. Make/propose improvements to work products, services or processes. Coordinate/implement a key initiative • Increase client/customer or user satisfaction • Comply with Accenture standards, procedures and policies • Meet deliverable requirements/service level measures/specific targets • Reduce/Manage risks to tasks, activities or projects • Maximize individual/team productivity to build or maintain a high-quality team • Promote teamwork and a positive work environment Who do we need Key skills required: • People relationship focus/collaboration. • Influencing/ Communication skills • Design and development of HR Strategy • Deep change management expertise • Team management • Project management • Result orientation • Collaboration Entity: Human Resources Function Years of Exp: 18+ Years Career Level: CL – 5 (Associate Director) Qualification – Post Graduate Preferred. Shift time – Regular Growth opportunities: • Opportunity to learn and define the operational framework for the delivery of services provided by Cross Entity service delivery teams based upon the defined business and HR strategy in the GU • Communicate and implement the strategic direction of operations to ensure adherence to global policies and processes • Drive resolution of HR structural, strategic and program issues for the GU through the respective HR stakeholders
OUR COMMITMENT TO YOU:
You’ll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 40 industries globally, you’ll have the opportunity to develop valuable industry-specific expertise.
o The scale of our capabilities and client engagements—and the unique way we innovate, operate and deliver value—will give you the opportunity to deepen your existing skills even as you help create the latest technology trends.
o You’ll have access to leading-edge technology.
CALL TO ACTION:
If you have a desire to help the world’s leading companies and governments, now’s the time to join the world’s largest and most diversified group of technology, business process and consulting professionals. Be part of a dynamic team of collaborative experts, and help us improve the way the world works and lives.

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