HR Operations

HR Operations

Golden Opportunities Private Limited
Bengaluru / Bangalore
3 - 10 Years
Not Specified

Job Description

Job Description:

  • Manage Operations from process & measurement standpoint
  • Maintain regular communications with team on departmental and individual level performance expectations
  • Work with client/Account Executive/Onshore team to define process and procedures
  • Set and assess representative's performance expectations and performance and create individual action plans and provide constructive feedback on performance to individuals on a regular basis
  • Conduct briefings and team meetings for team status updates Process updates policy and procedures change etc.
  • Detailed understanding of Process metrics e.g. SLA OLA and KPI. Liaise with Service Management
  • Team on reporting performance measures to the Client
  • Ensure performance and attendance issues and addressed promptly and consistently.
  • Assist with scheduling and forecasting of staff to maintain optimal service provided
  • Analyse and propose process improvements consistently
  • Share best practices across the process & facilitate process improvements/cost reduction initiatives
  • Interact and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metrics
  • Work collaboratively with all internal & Third party stakeholders to achieve Business goals
  • Candidate should be open to shift timings.
  • Candidate should have min 3 years of relevant experience
  • Looking for Immediate Joiners (max 30 days) with Buyout option
  • Excellent communication is required.

Golden Opportunities Pvt. Ltd

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Functions : Human Resources, IT

Industries : ITES/BPO

Skills/Roles I hire for: ITES, Java, Bpo, fresher

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