Housekeeping Manager

Housekeeping Manager

1-4 years
Not Specified

Job Description

Job Number 22110541
Job Category Housekeeping & Laundry
Location Courtyard Ahmedabad, Ramdev Nagar Cross Road Satellite Road, Ahmedabad, Gujarat, India
Schedule Full-Time
Located Remotely N
Relocation N
Position Type Management

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Education and Experience
. High school diploma or GED 1 year experience in the housekeeping or related professional area.
. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major no work experience required.
Managing Housekeeping Operations and Budgets
. Ensures knowledge and understanding of OSHA regulations are up to date.
. Oversees all lost and found procedures.
. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
. Inventories stock to ensure adequate supplies.
. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
. Works effectively with the Engineering department on guest room maintenance needs.
. Understands and complies with loss prevention policies and procedures.
. Ensures all employees have proper supplies, equipment and uniforms.
. Assists in supervising an effective inspection program for all guestrooms and public space.
. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
. Observes service behaviors of employees and provides feedback to individuals continuously strives to improve service performance.
Ensuring Exceptional Customer Service
. Handles guest problems and complaints seeking assistance from supervisor as necessary.
. Assists in the review of comment cards and guest satisfaction results with employees.
. Sets a positive example for guest relations. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

About Courtyard

Courtyard Hotels is Marriott International’s largest hotel brand, with more than 1,100 hotels in over 50 countries worldwide. So, no matter where passion takes you, you’ll find us there to help you follow it.

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