hotel booking

hotel booking

Global Links
Noida
2 - 5 Years
110000 - 320000 INR

Job Description

Role : Domestic Hotel & Package Reservation Executive
Role Definition Domestic Hotel & Package Reservation Executive is the one who is responsible for Maximum Conversion / Materialisation of All Leads Into Sales - generated by the Marketing Team for Hotel Bookings and Package Tours within India, either for Indian or Inbound Travellers - through Most Competitive Sourcing of Hotels & Packages from Quality Vendors.
Responsibility Deliverables 1. Lead Materialisation at a Conversion Rate as per Office Standards & Prescribed SOPs
2. Sourcing Domestic Hotels & Packages from Most Competitive Off-line and On-line Vendors providing Quality Services, as per Prescribed SOPs
3. Maintaining Excellent Client Relations for Repeat and New Sales
4. Managing Systems Relating to Lead Materialisation, Sourcing, Record Keeping, Team Management and Cross-functional Areas
5. Coordinating Payments to Vendors with Accounts
6. Following Up on Client Receivables of Key Accounts
7. Skill Development – Constant Skill Up-gradation in Various Domain Knowledge Areas, Functional Areas and Organisational Vision & Goals to grow into a Team Leader / Vertical Head
Tasks & Activities Lead Materialisation
• Attending & Replying to Client Calls & Mails
• All Communication with Clients to be In Writing on Company’s Official Mail ID – Traveler Requirements & Details, Negotiation of Rates, Final Quotations, Itineraries, Confirmations, Vouchers, Cancellation / Date Change Policy, Payments, Change in Bookings after Confirmation, Issues Faced Before Check-in / During Guest Stay and Resolutions thereof, etc
• Taking Feedback and Testimonials from Clients during booking process and after check-out
Sourcing Hotels & Packages
• At Most Competitive Prices from Reliable Off-line and On-line Vendors providing Quality Service
• All Communication with Vendors to be in writing on Company’s Official Mail ID – Traveler Requirements & Details, Negotiation of Rates, Final Quotations, Itineraries, Confirmations, Vouchers, Cancellation / Date Change Policy, Payments, Change in Bookings after Confirmation, Issues Faced Before / During Guest Stay and Resolutions thereof, etc
• Executing Pre-Check-in Check with Hotels / Vendors for all upcoming Check-Ins as per Prescribed SOP
Maintaining Excellent Client Relations
• Tele Calling Existing / Old Clients for Repeat Sales
• Tele Calling Potential Clients for Sales
• Making Polling Lists of Clients in Mobile or other suitable media and sending them Promotional & Relational Messages as proposed and forwarded by the Marketing Team
Managing Systems
• In-depth Understanding & Execution of SOPs & Systems for
o Lead Materialisation
 CRM / Google Sheets
 Sales Records
 Client Receivable Registers / Records
 Maintaining Up-to-date Client Databases
o Sourcing
 Maintaining Up-to-date Vendor Database
 Contracted Rates
 Deal Sheets
 Vendor Payment Registers / Records

o Record Keeping
 Mail Storage System
 Data Storage System
 Data Back-up System
o Team Management
 Individual Role Clarity Document
 Colleague Role Clarity Document
 Team Leader Role Clarity Document
o Cross-functional Areas
• Maintaining Up-to-date Vendor Databases
• Any Other Systems deployed by the office
Coordinating Payments to Vendors
• With Accounts
• With Vendors
Following Up on Client Receivables
of Key Accounts
Skill Development
Constant Skill Up-gradation by Attending Various Trainings from time to time being conducted within the vertical or at other / higher levels on
• Domain Knowledge Topics
o Lead Materialisation Skills
 Client Engagement Skills
 Negotiation Skills
 Deal Closing Skills
 Competing With Online Portals
 Competing With Other offline Agents
 Sales Skills
 Evolving Market Conditions & Scenarios
 Handling Client Complaints
 Client Feed-back
 Lead Materialisation Analysis
 All SOPs relating to the above
o Margin Management
o Achieving Individual Targets
o Individual Appraisal Systems
o Office System Interfaces with Other Colleagues in the Same / Team Vertical
o Working Knowledge of Marketing
• Cross-Functional Areas
o GST
o TDS deducted by Clients / Vendors
o Income Tax (TDS / TCS) Implications of Travel Transactions for Company & Clients
o Office System Interfaces with Other Colleagues in Other Functional Areas
o System Failures
• Team Management
o Team Targets
o Team Management Skills
 Interpersonal Skills
 Maintaining Office Systems
 Motivational Trainings
 Team Appraisal Systems
 Incentive Systems
• Organisational Trainings
o Organisational Vision
o Organisational Goals
location noida 
salary 12k to 20k 
mona 7668936339

About Global Links

Role : Domestic Hotel & Package Reservation Executive
Role Definition Domestic Hotel & Package Reservation Executive is the one who is responsible for Maximum Conversion / Materialisation of All Leads Into Sales - generated by the Marketing Team for Hotel Bookings and Package Tours within India, either for Indian or Inbound Travellers - through Most Competitive Sourcing of Hotels & Packages from Quality Vendors.
Responsibility Deliverables 1. Lead Materialisation at a Conversion Rate as per Office Standards & Prescribed SOPs
2. Sourcing Domestic Hotels & Packages from Most Competitive Off-line and On-line Vendors providing Quality Services, as per Prescribed SOPs
3. Maintaining Excellent Client Relations for Repeat and New Sales
4. Managing Systems Relating to Lead Materialisation, Sourcing, Record Keeping, Team Management and Cross-functional Areas
5. Coordinating Payments to Vendors with Accounts
6. Following Up on Client Receivables of Key Accounts
7. Skill Development – Constant Skill Up-gradation in Various Domain Knowledge Areas, Functional Areas and Organisational Vision & Goals to grow into a Team Leader / Vertical Head
Tasks & Activities Lead Materialisation
• Attending & Replying to Client Calls & Mails
• All Communication with Clients to be In Writing on Company’s Official Mail ID – Traveler Requirements & Details, Negotiation of Rates, Final Quotations, Itineraries, Confirmations, Vouchers, Cancellation / Date Change Policy, Payments, Change in Bookings after Confirmation, Issues Faced Before Check-in / During Guest Stay and Resolutions thereof, etc

• Taking Feedback and Testimonials from Clients during booking process and after check-out

Sourcing Hotels & Packages
• At Most Competitive Prices from Reliable Off-line and On-line Vendors providing Quality Service
• All Communication with Vendors to be in writing on Company’s Official Mail ID – Traveler Requirements & Details, Negotiation of Rates, Final Quotations, Itineraries, Confirmations, Vouchers, Cancellation / Date Change Policy, Payments, Change in Bookings after Confirmation, Issues Faced Before / During Guest Stay and Resolutions thereof, etc
• Executing Pre-Check-in Check with Hotels / Vendors for all upcoming Check-Ins as per Prescribed SOP

Maintaining Excellent Client Relations
• Tele Calling Existing / Old Clients for Repeat Sales
• Tele Calling Potential Clients for Sales
• Making Polling Lists of Clients in Mobile or other suitable media and sending them Promotional & Relational Messages as proposed and forwarded by the Marketing Team

Managing Systems
• In-depth Understanding & Execution of SOPs & Systems for
o Lead Materialisation
 CRM / Google Sheets
 Sales Records
 Client Receivable Registers / Records
 Maintaining Up-to-date Client Databases
o Sourcing
 Maintaining Up-to-date Vendor Database
 Contracted Rates
 Deal Sheets
 Vendor Payment Registers / Records

o Record Keeping
 Mail Storage System
 Data Storage System
 Data Back-up System
o Team Management
 Individual Role Clarity Document
 Colleague Role Clarity Document
 Team Leader Role Clarity Document
o Cross-functional Areas
• Maintaining Up-to-date Vendor Databases
• Any Other Systems deployed by the office

Coordinating Payments to Vendors
• With Accounts
• With Vendors

Following Up on Client Receivables
of Key Accounts

Skill Development
Constant Skill Up-gradation by Attending Various Trainings from time to time being conducted within the vertical or at other / higher levels on
• Domain Knowledge Topics
o Lead Materialisation Skills
 Client Engagement Skills
 Negotiation Skills
 Deal Closing Skills
 Competing With Online Portals
 Competing With Other offline Agents
 Sales Skills
 Evolving Market Conditions & Scenarios
 Handling Client Complaints
 Client Feed-back
 Lead Materialisation Analysis
 All SOPs relating to the

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