Hiring Technical Support Executives For US International BPO Contact Centre In Mohali & Chandigarh

Hiring Technical Support Executives For US International BPO Contact Centre In Mohali & Chandigarh

Mohali Chandigarh
0-5 years
200000 - 300000 INR

Job Description

If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you.

CHANDIGARH & MOHALI LOCATION
PLZ CALL SOURABH@ 9779924404

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
  • Provide online/offline support for Global Customers.
  • Resolve known customer issues through the use of a knowledgebase, direct use of
  • tools, product user guides, and other reference materials.
  • Be responsible to deliver a high quality, customer-driven, support service resolving
  • customer enquiries at the first point of call wherever possible.
  • Assist customer in resolving any open requests for support, assistance, information on
  • Finances & transactions, etc.
  • Demonstrate ownership and willingness to resolve issues in a timely manner.
  • Demonstrates confidence and willingness to resolve customer requests or queries.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support
  • engagement for voice.
  • Deliver First Call Resolution by handling customer requests and resolving customer issues
  • as often as possible during the first contact.
  • Ability to assess customer sentiment at all stages during the communication, to take
  • the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
  • Completes all training and development activities in timely manner
  • Understanding of escalation handling procedures.



Note :- We don't any kind of Fee or Registration Fee or any other charges for our services

Best Regards,
Sourabh Bakshi
Connecting The Dots
+91 9779924404