If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you.
CHANDIGARH & MOHALI LOCATION
PLZ CALL SOURABH@ 9779924404
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Provide online/offline support for Global Customers.
- Resolve known customer issues through the use of a knowledgebase, direct use of
- tools, product user guides, and other reference materials.
- Be responsible to deliver a high quality, customer-driven, support service resolving
- customer enquiries at the first point of call wherever possible.
- Assist customer in resolving any open requests for support, assistance, information on
- Finances & transactions, etc.
- Demonstrate ownership and willingness to resolve issues in a timely manner.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support
- engagement for voice.
- Deliver First Call Resolution by handling customer requests and resolving customer issues
- as often as possible during the first contact.
- Ability to assess customer sentiment at all stages during the communication, to take
- the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
- Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
- Completes all training and development activities in timely manner
- Understanding of escalation handling procedures.
Note :- We don't any kind of Fee or Registration Fee or any other charges for our services
Connecting The Dots