Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Role & Responsibilities :
Responds to customer technical problems/issues related to hardware, software
and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective
and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Monitors and tracks issues to ensure accurate resolution.
Should be open to work in days shifts .
Should have excellent communication skills in English.
Should have strong technical skills
Undergraduates/ Graduate freshers & experienced both can apply.
B-tech graduate and with at least 6 months of international call center experience may apply.
Salary up to 22k take home ,attractive Incentives amount.
One side cab and for other side travel allowance 1,750/-
For interview or to enquire about more job openings, please connect with
WSNE Consulting Pvt. Ltd. has grown over the years through a unique approach to recruitment services. At WSNE Consulting Pvt. Ltd. we specialise in strategic and innovative staffing solutions leading to identification, evaluation and placement of suitable candidates across various industries. Our executive search consultants are highly skilled professionals with specialisation in their respective fields.
Industries : ITES/BPO
Skills/Roles I hire for: Customer Service
level Hiring For: Junior Level, Mid Level, High Level
Urgent Hiring For Outbound Process Location - Gurgaon Salary - 15k to 18k Shift - General Qualification - UG & Graduate Experience - Fresher & experience Candidates can call HR Shalini 7428437368 or share the resume at [HIDDEN TEXT]
Technical Support Executive, Technical Support Associate Salary up to 5.8 Lac/pa + Unlimited incentives Call@ Sarfraj:- 9999300435
Technical Helpdesk, Technical Support Executive, Customer Support Executive Salary upto 5.8 lpa + incentives Sarfraj-9999300435
Call AZRA 9036416000 Hiring for manyata location 5days working 2days off sal upto 3.5lpa
* In business Process outsourcing(BPO) is a subsection of BPO in which employees sitting behind a desk and fulfilling duties the customer may not see. . * Employees interact with customers via email & chat support but not by phone. * Receive calls
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We are representing as hiring partners some of the biggest and best brand names around the world, and you will have the chance to make a difference to their customers ever by working directly for them Want to learn More about us.Call at 9779924404
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