Hiring For Technical support at Banglore location

Hiring For Technical support at Banglore location

2COMS Consulting Private Limited
Bengaluru / Bangalore
0 - 5 Years
200000 - 400000 INR

Job Description

Greetings from 2COMS Consulting Pvt Ltd,
Functional Area: Customer Support/ Technical Support(Work From Home till the lockdown ends)
Shift : Day shift
Shift details: 5 working days
Work Location: Bangalore
Qualification: Undergraduate/Graduate/ (Fresher and Exp. both)
Salary: 2.3 LPA to 4 LPA + Cab + Incentive + Shift Allowance
Medical Insurance benefits & Accidental Insurance coverage.
Should have:-
Should be fluent in communication skills both spoken & written (English + Hindi)
Strong problem-solving and client-facing skills
Main Responsibilities
To provide best in class Technical support to customers over Phone.
Take end to end ownership of customer issues reported.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of the knowledge base, Technotes, and Articles and help build a robust knowledge base that can be referred to in the future.
Documenting all troubleshooting performed on the call in Lenovo SAP CRM.
Rounds of Interview(Telephonic only)
HR Round
You can always refer your friend to this Job. Forward this mail to your friend.
Contact Person: Trina
Email id: [HIDDEN TEXT]
Contact No. : 8777560084(10am-6pm)
Trina Roy Karmakar
2COMS Consulting Pvt. Ltd.

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