HIRING For SERVICE DESK ENGINEER PROFILE For TOP MNC COMPANY

HIRING For SERVICE DESK ENGINEER PROFILE For TOP MNC COMPANY

2COMS Consulting Private Limited
Mumbai
0 - 1 Years
80000 - 150000 INR

Job Description


Hello All,
Greetings from 2COMS consulting pvt ltd!!!
Currently HiringSERVICE DESK ENGINEER PROFILEFor TOP MNC Company
Experience- 0.6 to 1 year
Salary- 15K CTC
pf+esic+cab(Both sided cab facility)
Qualification- Any Graduate
Location- Andheri (East)
Roles & Responsibilities:

* Work in Night Shift Operation.
* Act as the first point of contact for customers to report IT Incidents/Service Request over phone call, email.
* Answer customer requests for assistance by email, Chat or over the phone call
* Correctly log tickets (Incidents and Service Request) in ticketing portal
* Categorizing and Prioritizing Tickets as per defined criteria / procedure
* Assign tickets to right resolver team
* Dealing with incoming issue/service request in a professional, courteous manner
* Perform SOP based FLR - first level resolution
* Providing timely updates and ensuring the Ticket is given the correct level of priority and attention
* Follow internal Escalations process for high priority incidents through phone call to Technology Teams

Skills:

* Good Communication Skills - Verbal & Written
* Proficiency in MS Office (specially in Excel, Word)
* Team Player and Quick Learner
* Demonstrate ownership (Strong customer-focus)
* Ability to understand the IT related issues and process
* Ability to respond adequately to inquiries or complaints

INTERVIEW MODE - ONLINE
Interested candidates can forward their resumes to [HIDDEN TEXT] or Call or Whatsaap on 7008997916 ( IN BETWEEN OFFICE HOURS )
Kindly refer your friends and help them to find a better opportunity
Note:
1. We do not have any registration charges
2. No Contract / No Bond.
3. No Target / No Sales
4. If you are not comfortable with night shifts please ignore.
5. You should have your all mark sheet / certificates.
Thanks and Regards
Chandana
HR Recruiter
2Coms Consulting Pvt Ltd

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

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