Hiring For Service Desk at Faridabad Location For Leading MNC's

Hiring For Service Desk at Faridabad Location For Leading MNC's

2COMS Consulting Private Limited
2 - 5 Years
125000 - 175000 INR

Job Description

Greetings from 2COMS Consulting Pvt Ltd,
Desiganation: SERVICE DESK
Shift details: 6 days working (Rotational shift )
Exp.: Minimum 2 Yr in SERVICE DESK
Work Location : Faridabad
Qualification: More than 50% in 10th & 12th & Graduation (Regular)
Salary: 10500 +PF+ESI+Cab facility
Job Description: -
Service Desk L1

  1. Track & Manage all IT tickets received in India's IT environment and serve as single window services for coordination & communication at all levels.

  2. Phone calls and email shall be responded to within the SLA

  3. Perform proactive and reactive troubleshooting to effectively identify users query/question/doubt received through call, email or chat and help them with appropriate methods either by logging query on their behalf in Service now or providing the updates on existing tickets.

  4. Understanding of Call Categories (CI Type)

  5. Managing escalations

  6. Handling user queries and update

  7. Timely involvement of stake holders and escalation

Rounds of Interview(Telephonic only)
HR Round
Video Live
You can always refer your friend for this Job. Forward this mail to your friend.
Contact Person: Amardeep Email id: [HIDDEN TEXT]
Contact No. : 8235583448
Thanks And Regards
Mr Amardeep Kumar
2COMS Consulting Pvt. Ltd.

2Coms Consulting Pvt Ltd.

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